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Front Desk Agent

Front Desk | Charlotte, NC | Full Time

Job Description

SECOND SHIFT ONLY Must be available Sunday thru Saturday and be able to work 3-11p

 

Job Summary

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest's 

reservation status and identifies how long the guest will stay and assigns rooms accommodating special 

requests whenever possible. Verifies the guest’s method of payment and follows established credit-
checking procedures. Works closely with the housekeeping department in keeping room status reports 

up-to-date and coordinates requests for maintenance and repair work. Must be sales-minded. Presents 

options and alternatives to guests and offers assistance in making choices. Knows the location and types 

of available rooms as well as the activities and services of the property.

 

Duties and Responsibilities

Including, but not limited to:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible. 

2. Assists in pre-registration and blocking of rooms for reservations.

3. Thoroughly understands and adheres to proper credit, check cashing, and cash-handling policies 

and procedures.

4. Understands room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Uses suggesting selling techniques to sell rooms and to promote other services of the hotel. 

7. Coordinates room status updates with the housekeeping department by notifying housekeeping 

of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. 

8. Possesses a working knowledge of the reservations department. Takes same-day reservations 

and future reservations when necessary. Knows cancellation procedures. 

9. Knows how to use front office equipment.

10. Processes guest check-outs.

11. Posts and files all charges to guest, master, and city ledger accounts.

12. Uses proper telephone etiquette.

13. Uses proper mail, package, and message handling procedures.

14. Attends department meetings.

15. Coordinates guest room maintenance work with the engineering and maintenance division.

16. Knows all safety and emergency procedures. Is aware of accident prevention policies. 

17. Completes duties and confirms on shift checklist as assigned.

18. Various other duties as assigned by Supervisor.

 

Supervisor

Front Office Manager

General Manager

 

Minimum Requirements:

- Must be able to pass drug test and multi state background check.
- Must have legal authorization to work in the United States.
- Must have reliable transportation.
- Must be dependable

We will be considering applications with PREVIOUS HOTEL EXPERIENCE FIRST. Positive attitude REQUIRED!