XOi Technologies is powering a world in which people and equipment are connected, decisions are transparent, and quality outcomes are predictable. XOi is the market leader in “curb-to-curb” technician enablement solutions, empowering techs to safely capture—and access—critical job site information, launch remote support, and provide customers photos and videos of recommended and completed work. Field services technicians across the nation utilize our suite of products to increase efficiency and performance on the job, streamline communication, build skills and gain data insights to be unlocked and shared with the entire ecosystem.

In an industry that is increasingly evolving through innovative software solutions and AI, XOi is excited to be at the forefront building the ecosystem that allows data to be created and delivered every time equipment is touched by any technician on mission critical job sites.

As our Vice President of Data Science, you will provide strategic direction in leading, expanding and scaling our Data Science efforts. You will regularly collaborate with Executive, Engineering and Product leaders to define the vision and accelerate the delivery of our business value-driven data science capabilities and solutions. You will design and build a comprehensive roadmap that leverages our dataset, unparalleled in this industry, to continue to enable us to operationalize our data science and AI efforts. But, we are also looking for a leader who is willing to dive into the day-to-day as needed in support of company initiatives and meeting defined deadlines.

In this role, you will bring extensive knowledge, experience, and a keen curiosity around existing and evolving AI and data science trends including technologies, tools, techniques and approaches. You understand the importance of remaining on the forefront of AI innovation and validating the right approaches and ideas to ensure XOi is evolving and remaining a valuable differentiator for our customers and their users.

As our Data Science Leader, you will:

• Develop and execute an AI strategy, including a clear technical direction, that enables XOi to continue to be on the forefront of innovation with a sense of purpose and urgency

• Lead a team of Data Scientists and Machine Learning Engineers to develop core Data Science capabilities that drive impactful value to our customers, with a strong focus on implementing GenerativeAI, Predictive Analytics, Optical Character Recognition (OCR) solutions, NLP solutions, etc

• Partner closely with key stakeholders including Executive Team, Product, Engineering and Sales leadership in the planning, execution and cohesive alignment of the company’s product strategy and overarching company goals

• Collaborate with Engineering to influence critical architecture and infrastructure decisions to ensure successful deployment and maintenance of the Data Science’s deliverables, including but not limited to developing models, algorithms, and data pipelines to build data structures that scale

• Bring heightened creativity and a belief in exploring various hypotheses and models, testing these, measuring these while continuing to train for optimal results. You think about performance, security, scalability, maintainability, repeatability, reusability, and reliability when deploying solutions

• Evaluate current tooling, provide recommendations of tooling that would lead to greater efficiency and scalability

• Understand the importance of balancing short term goals with longer-term, scalable and sustainable solutions to generate the necessary business value within defined timelines

• Drive rapid prototyping, iteration, design, training, and optimization of end-to-end production ready AI models and ML systems

• Proactively stay abreast of, communicate across the organization, and bring passion to move the needle forward around innovation across the Data Science/ AI ecosystem, including GenerativeAI, and it’s impact within the service industry

Core Qualifications:

• Minimum of a Master’s Degree in Computer Science, Data Science, Machine Learning, Artificial Intelligence (AI), Natural Language Processing (NLP), Math, Physics or related areas. MBA.

• Ph.D. desired but not required

• Experienced people leader with at least 3+ years leading, managing and hiring Data Scientists, Machine Learning Engineers, etc with a focus on knowing how to determine the right skill sets for the team and successfully recruit the right skill sets to meet the needs of the business and expected outputs

• Extensive experience developing AI/ ML/ NLP models, understanding the lifecycle of an AI product with an urgency to move beyond exploration or evaluating academic concepts and focus on getting models into production

• Have successfully scaled AI products within smaller, more dynamic environments, preferably in a SaaS start-up or mature start-up

• Proven track record evangelizing technical change and leading successful system implementation of tools and AI solutions

• Comfortable operating with ambiguity while still driving results and effectively prioritizing needs of the team and the company

• Excellent communication and interpersonal skills with an ability to communication highly technical concepts to a variety of different audiences

You will be a great fit for us if you are:

• Creative and willing to challenge the status quo

• Passionate about AI and being a part of an organization committed to innovation

• A strategic thinker with an ability to effectively break down the strategy into actionable projects that make a huge impact

• Able to work autonomously in driving projects forward to completion

• Someone who thrives in a fast-paced environment and where urgency creates excitement, motivation and new ideas!

• Value team and the belief that we win and lose together

• Inspired about the problem we are solving at XOi