XOi Technologies is transforming the field services industry by connecting people and equipment, enabling transparent decisions, and delivering predictable, high-quality outcomes. As the market leader in “curb-to-curb” technician enablement, our platform empowers technicians to safely capture and access critical job site information, launch remote support, and share photos and videos of recommended and completed work. As we evolve into an AI-first platform, XOi is reimagining how field service organizations operate embedding intelligent, agentic capabilities across every user touchpoint. Leveraging proprietary AI, we instantly enrich asset metadata from basic nameplate inputs like model, serial number, and manufacturer delivering specifications, features, and performance insights on demand.

Beyond the job site, XOi serves as the industry’s trusted system-of-record enabling technicians of all experience levels to make informed, on-the-spot decisions while giving organizations unmatched enterprise visibility into their asset portfolios. By streamlining communication, building skills, and unlocking high-value operational data, XOi is powering a smarter, AI-enabled future for field service.

XOi is looking for an analytical, resourceful, and driven Senior Product Manager to join the Product team as we scale our business and launch new products. As part of a team of Product, Design and Engineering talent, you’ll be critical to our continued success as a user-centered SaaS product, as well as the field technicians we serve.

Responsibilities Include:

• Make an impact on the product strategy by developing analytical business cases based on market research, product and user data, and industry trends

• Balance the team’s technical capabilities, time and resource constraints, and business goals to build and manage the short- and long-term roadmap

• Drive user research, including interviews, session reviews, and qualitative user studies to validate and iterate on ideas

• Work cross-functionally in a highly collaborative environment with Design, Engineering, and other stakeholders to design, prototype, and launch innovative solutions that deliver real-world value to our users

• Lead the end-to-end product discovery and delivery process for a Product, coordinating with functions including Customer Success, Design, Engineering, Sales, and Marketing, in an Agile environment

• Utilize a data-driven approach for prioritizing, building, releasing, measuring, and iterating features, focusing on the thinnest slices that enable us to test our assumptions

• Set expectations and drive communications about the roadmap and with business stakeholders

Basic Qualifications:

• 5+ years developing, managing, and shipping exceptional SaaS products with measurable impact in a startup or similar environment

• A highly analytical, detailed-oriented, and progress-driven approach to problem solving

• Demonstrated ability to break down multi-faceted solutions to complex problems into clearly articulated requirements and user stories an engineering team can deliver

• Experience leveraging analytical data and user research to design user-centered features and capabilities

• Experience leveraging high emotional intelligence to collect research and requirements from a diverse user and stakeholder base

• Experience working with data visualization products and analytical tools to inform product decisions

• Excellent oral and written communication skills with a focus on the ability to be both direct and simple in helping non-technical stakeholders understand complex challenges

• Ability and comfort to engage with a range of small, mid-market, and Enterprise partners and customers to inform and relay product decisions

• Experience in the Field Service, eCommerce, Marketplace, B2B, and/or B2C products is a plus

You’re a Great Fit if You’re Someone Who:

• Thrives in a fast-paced, startup environment where the only constant is change

• Possesses a passion for deeply understanding customer and user needs, and the ability to translate those needs into transformative product experiences.

• Believes the optimal answer to whether or not something can be accomplished is usually a function of constraints which can be defined

• Brings an “owner” mentality and proactive approach to product management with a bias toward rapid, iterative progress

XOi Benefits

• XOi offers a comprehensive benefits package that includes medical, dental, and health, with eligibility the 1st of the next month following your date of hire

• XOi offers a 401(k), with eligibility at 90 days

• XOi offers Discretionary Time Off

• All new employees receive a one time $500 New Hire Stipend to support any updates needed for your home office space

• All employees receive a $50/monthly stipend to be used for personal wellness and $50/ monthly stipend towards internet expenses

XOi Technologies is an Equal Opportunity Employer

At XOi, we value individuality and the unique qualities we all bring to an organization. We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products. We do not discriminate against employees based on race, color, religion, sex, national origin, gender, identity or expression, age, disability, pregnancy (including childbirth or other related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.