XOi, the leading provider of jobsite-focused technology for the field service ecosystem, arms the industry with a digital tool that connects people to mission-critical equipment. XOi technology is the hub in which every part of the job - from the field to the manufacturer - connects. XOi provides AI-powered workflows, asset and team management functions, a comprehensive knowledge base, and immediate revenue-producing insights leveraging data from current and historical projects. Beyond this tool that manages consistency, profitability, and transparency, XOi’s goal is to create future-focused technology that modernizes the field service industry as a whole, and delivers 1 of 1 asset origination, performance, and diagnostics information of mission-critical assets.

We’re seeking a strategic, data-driven leader to serve as our Head of Sales Operations. This person will be the core architect of our go-to-market engine and a trusted advisor to the VP of Sales and executive team. This high-impact individual contributor role requires someone who brings clarity to complexity, proactively identifies the signals that matter, and drives scalable growth through insight and action, not just systems and reporting. You will own the design and evolution of revenue infrastructure, from forecasting and pipeline analytics to operational cadence, cross-functional alignment, and tech stack optimization. Unifying Sales, Marketing, Customer Success, and Finance around a shared view of performance, you will build frameworks that turn data into actionable strategy and measurable results. Equally comfortable shaping executive strategy and rolling up your sleeves to rebuild processes in Salesforce, you know what to measure, when to analyze, and how to anticipate challenges before they arise—helping the business move quickly and intentionally toward predictable, efficient revenue growth.

What You’ll Be Owning

Forecasting & Revenue Performance

You will lead the development of a disciplined forecasting methodology in partnership with the VP of Sales that provides clear visibility into revenue health and drives informed decision-making. You will:

• Establish a proactive, data-informed forecasting motion that identifies risk and upside before the quarter unfolds

• Design and evolve frameworks for understanding pipeline health, conversion dynamics, and pacing trends across new business, expansion, and renewals

• Define and operationalize KPIs that allow leaders to not only monitor performance but take meaningful action earlier and more often

Strategic Insights & Executive-Level Storytelling

You will bring clarity to the business through actionable analysis, framing the "so what" behind the data. You will:

• Build a GTM analytics and reporting ecosystem that helps leaders make decisions based on trends, patterns, and forward-looking insight

• Create a regular cadence of executive-ready insights and dashboards that unify data across sales, marketing, CS, and finance

• Anticipate where performance is trending and proactively propose solutions before challenges become problems

Driving Strategic Sales Planning

You will lead the strategic sales planning process establishing the foundation for execution at scale. You will:

• Lead efforts to build scalable quota models, commission structures, and territory plans in close partnership with Sales and Finance
• Ensure compensation strategies align with the growth goals and overall sales performance
• Champion strategic alignment between sales planning, financial targets, and GTM priorities
• Support planning around organizational design, headcount allocation, and budgeting to meet future growth needs

Operational Scale & System Design

You will architect the backbone of our revenue engine, ensuring processes and systems evolve as we scale. You will:

• Own our GTM systems (Salesforce as core) and design scalable processes that enable speed, accountability, and visibility

• Evaluate and evolve our tech stack with an eye towards cross-functional impact and measurable ROI

• Identify and close operational gaps that slow down execution or create friction for GTM teams

Strategic Partnership Across the Revenue Organization

You will be the connective tissue between Sales, Marketing, CS, Product Marketing, and Finance ensuring we operate as one revenue team. You will:

• Align revenue leaders on a shared view of the funnel, the metrics that matter, and what success looks like across teams

• Support long-term strategic planning efforts like territory design, compensation modeling, segmentation, and coverage planning

• Act as a trusted advisor to GTM and executive leaders, helping shape strategy with data-driven recommendations

Change Leadership & Business Architecture

You will champion forward-thinking leadership by guiding the company to scale thoughtfully rather than being driven by short-term demands. You will:

• Identify opportunities for structural improvement in how we plan, execute, and measure GTM efforts

• Drive cross-functional programs and change initiatives that accelerate growth, improve efficiency, or deepen insight

• Partner closely with the VP of Sales and other executives to design and implement the revenue operating model that supports our next stage of scale

What Success Looks Like

• Revenue forecast accuracy is high and trusted by leadership

• GTM performance insights are driving strategic decision-making at all levels

• Process friction is decreasing, allowing reps and managers to move faster

• Leaders across departments are aligned on a unified view of performance

• New programs and process changes have measurable business impact

What You Bring

• 7–10+ years of experience in sales operations, sales strategy, or GTM analytics at a B2B SaaS company

• 5 years in sales operations leadership

• Deep expertise in Salesforce and adjacent RevOps tools (e.g., Clari, Gong, HubSpot, Outreach, LeanData, Looker/Tableau)

• Strong business acumen and pattern recognition. You understand what good looks like across each stage of the funnel

• Proven ability to lead strategic planning, design forecasting frameworks, and present to executive audiences

• Comfort with ambiguity, ability to self-prioritize, and a track record of moving quickly to impact

• A mix of strategic thinking and hands-on execution. This means, you can zoom out and lead with vision, then roll up your sleeves to resolve data or reporting issues

XOi Benefits

• XOi offers a comprehensive benefits package that includes medical, dental, and health, with eligibility the 1st of the next month following your date of hire

• XOi offers a 401(k), with eligibility at 90 days

• XOi offers Discretionary Time Off

• All new employees receive a one time $500 New Hire Stipend to support any updates needed for your home office space

• All employees receive a $50/monthly stipend to be used for personal wellness and $50/ monthly stipend towards internet expenses

XOi Technologies is an Equal Opportunity Employer

At XOi, we value individuality and the unique qualities we all bring to an organization. We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products. We do not discriminate against employees based on race, color, religion, sex, national origin, gender, identity or expression, age, disability, pregnancy (including childbirth or other related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.