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Tasting Room Concierge

Jamieson Ranch Vineyards | Napa Valley, CA | Full Time

Job Description

Tasting Room Concierge 

Job Description

Jamieson Ranch is a unique and beautiful winery located in Southern Napa Valley. We are currently seeking a Concierge to play a significant role on our Tasting Room team. The concierge position is a very important component of the hospitality and operation of the tasting room.

The desired candidate will possess fanatical attention to detail, a friendly and welcoming personality, a passion to excel in sales and organizational performance, very accurate data entry skills, excellent customer service skills and a strong work ethic.

Primary Job Duties

  • Greet Visitors upon arrival at the winery and guide them to their experience
  • Provide first class service and sales both in person and in response to inbound and outbound calls and e-mails
  • Create detailed and accurate reservations for guest visits in Microsoft Outlook
  • Send confirmations to tour groups, and other clients as needed
  • Check club members in and accurately pack their pick up orders
  • Must log very detailed notes when interacting with clients
  • Responsible for tracking and logging visitor data, including referral source and reporting information regularly
  • Mentor and instruct part time Concierge team
  • Print out tasting mats and menus for the next day and subsequent days
  • Administrative projects as assigned

Knowledge and Skills required:

  • High comfort with technology including MS Office and Outlook in particular.
  • Attention to detail and a strong ability to communicate inspired hospitality over the phone
  • Strong organizational skills and the drive to complete projects
  • A friendly and welcoming personality
  • The ability to learn and understand multiple systems (Vin65, VinoVisit)
  • Must be able to walk up a long flight of stairs regularly
  • Must be able to lift 50 lbs