International Pet Move Consultant
Administration | Dallas County (Garland) Texas | Full Time
Being an animal lover is a prerequisite, not a plus. We are looking for individuals who not only love their pets but are dedicated to using their experience and passion for helping our customers move the pets they love. The ideal candidate will have a mind for logistics and a desire to help people. You should immensely enjoy researching, multi-tasking, and staying organized. We're looking to hire an energetic and hard-working Move Consultant.
You should be interested in learning our process from the ground up and excited about contributing to the company above and beyond the bottom line. You should be able to demonstrate your ability to manage stressful and time-sensitive situations with a positive attitude, be results-focused and self-motivated with excellent follow-up and follow-through.
Your success as an individual contributor is inextricably linked to your team and company’s success. You must be comfortable communicating complex topics to all types of people. Whether you're explaining our services to a potential or current client, communicating move details to an agent, or checking in with different vendors to ensure we provide the best animal care and transportation, you must maintain a professional and supportive demeanor.
Extraordinary written and verbal communication skills are required. So much of what you will do involves complex communication. You will be evaluated on grammar, punctuation, and spelling, so you should be a good writer and an even better speaker. You will need to be comfortable and confident in your ability to handle constant change and frequent ambiguity. We are continuously adapting to the challenges of doing business in an ever-changing industry.
Along with many perks, this position comes with room for growth for the right candidate. Please note that our clientele includes many employees and executives at Fortune 500 companies, so candidates for this position should possess an extraordinarily high degree of professionalism.
What you will do:
Engage in regionally assigned inbound lead queues. You will gain client trust by building a complex and tailored move plan based on client needs, move details and region regulations. You will act as the source of that information, presenting well-crafted and researched, unique plans tailored to the specific requirements of each move. You will interact with our clients both on the phone and over email, to gather detailed information about them, their pets, and their upcoming move, which you will be tracking in our CRM (Client Relations Management).
Characteristics we are looking for in our team members:
- Able to prioritize
- Positive attitude
- Project management
- Tech savvy
- Rapid Responsiveness
- Sense of urgency
- True GRIT
- Outstanding ability to communicate effectively
- OCE (Obsessive Commitment to Excellence)
If you feel that you fit the bill, we want to talk to you ASAP! This is an extraordinary opportunity to join our A-TEAM.
Once we receive your request for consideration, we will send you a skills/personality assessment to complete. This takes approximately 30 minutes so if you are serious, set aside some time and concentrate to be sure you do your very best.
We have been helping pets move all over the world since 1998. We're a small group of people located just east of Dallas, Texas that share a passion for animals and problem solving. We have a fun; collaborative and open work environment and we take pride in what we do.
World Pet Travel provides door-to-door transportation services for pets around the globe. No move is too great for our team and our extensive international network. We handle everything from pre-export paperwork to international quarantine laws, from flight bookings to customs clearance.
There are many life circumstances that prompt customers to seek our services, including relocation for job opportunities, employment transfers, military assignments, retirement, and more. As a result, our approach to potential customers is almost entirely consultative.
- Open paid time off
- Benefits (Medical, Dental) with company contribution
- Flexible schedules (After 90 day probationary period)
- Insights Discovery Self-Assessments
- Paid holidays
- Fun office events & celebrations
- Free parking
- Opportunities for career advancement
- Independent workflow
What we value
1 Healthy Obsession-We believe the customer comes first and all else follows – and we embody this mantra daily. At every product decision, company initiative, and new hire we ask: are these the best choices for our pet in transit and the family? If the answer is no, we move on. It’s that simple.
2 Mom Approved-At the end of the day, we’re in the business of people—We recognize when moving a family pet, we are moving a family member—everyone should be treated with integrity and grace. If we’re not proud to tell our mom what we did, we don’t do it.
3 Best in Show-To us, good enough is never good enough. We want to provide the best products, solutions, and experiences to pet owners and their representatives. Progress is the only way forward.
4 Respect thy...Everybody-Whether it’s our customers, partners, or our own team, we listen to every voice and treat everyone with respect—always!
5 We own our own future-We hold ourselves—not external parties, the economy, or anything else—accountable for our future. We believe life is what you make it, and we intend to make it great with passion, grit, and stewardship.
What do we Pay?
Salary range for this entry level position is $28,000-$35,000 dependent on experience and level of education.
if this sounds like a challenge you are up for, please send your resume as well as a letter of introduction to tell us WHY you are the best fit for the position.
We look forward to hearing from you soon.
For a peek inside our offices at World Pet Travel, please follow #WorldPetTravel on Instagram or Facebook