SEASONAL REMOTE WINE RECOMMENDATIONS SPECIALIST - NY

SEASONAL REMOTE WINE RECOMMENDATIONS SPECIALIST

Seasonal Positions for Sommeliers and Wine Experts in NY

Wine.com is seeking a Seasonal Recommendations Specialist interested in working remote, part-time to full-time hours for the upcoming peak holiday season. The Recommendations Specialist is a wine expert responsible for assisting customers to determine their wine needs and make relevant, suitable recommendations. They are tasked with developing and ensuring a positive customer experience. This is achieved through their interaction with customers via Wine.com’s online live chat platform called Gladly as they are recommending wines, explaining company policy and procedures and quickly navigating the Wine.com site to provide fast responses. The Recommendations Specialist is also expected to collaborate with and provide friendly product knowledge inspiration to the team.

Job Requirements:

· Expert-level wine knowledge and experience. One or more wine certification(s) from recognized institutions and/or qualifying courses or equivalent experience is necessary.

· Working knowledge of major wine brands and regions.

· Must be a resident of NY. Please do not apply if you are not a resident of this state. We are unable to hire residents outside of certain states.

· We’re looking for team members with consistent availability to work scheduled shifts totaling approximately 15-25 hours per week. Shifts are primarily scheduled during afternoons, evenings and weekends, so availability during those times is essential.

· Must have

• a great desire to help people, demonstrate strong problem-solving skills and remain upbeat while satisfying both happy and sometimes demanding customers
• the ability to work well in a fast-paced, high volume, and sometimes stressful, holiday environment
• the ability to quickly navigate multiple websites and successfully prioritize multiple requests at one time
• strong focus, attention to detail and organizational skills
• proficiency in Microsoft Office Suite
• typing skills with a speed of at least 40wpm.

· Must own and use an updated computer or laptop with a functioning camera as well as fast and reliable internet connectivity.

Job Responsibilities:

· Provides exceptional customer service while giving great wine recommendations.

· Demonstrates capacity for customer engagement and salesmanship including perceptiveness, initiative, tact, resilience, patience, an upbeat and very positive attitude when chatting with customers.

· Stays up to date on all current promotions, campaigns, policies and procedures via team announcements and emails.

· Communicates efficiently, effectively, and courteously with leadership and all team members.

· Must be a self-starter with minimal supervision and work efficiently individually and remotely.

· Ensures Wine.com’s company branding standards are upheld at all times.

· Performs all other duties as assigned by supervisor.

This is a seasonal position that ends in January.

ABOUT WINE.COM:

Wine.com offers a diverse, fun and vibrant work environment. We are a family- oriented, fun-loving company. We have a “have fun while getting the job done and providing exceptional service and product to our customers” approach to how we work. Our mission is to promote the wine lifestyle through innovation by providing customers with selection, guidance, convenience, and value not common in stores. We created Wine.com to revolutionize the way people like you discover, buy and enjoy wine. Being wine lovers ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. For more information, visit our website at www.wine.com.

TO APPLY:

Please visit our website at http://www.wine.com/content/careers.aspx.

Wine.com is an Equal Opportunity Employer committed to a diverse workforce.