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Customer Service Representative NY

Customer Service | Westbury, NY | Full Time, Part Time, and Temporary

Job Description

CUSTOMER SERVICE REPRESENTATIVE 

Walk in Interviews this Tuesday 12/12 @ 12pm

Get Hired on the Spot   

2.30PM-11PM Shift Available

 

 

WALK IN INTERVIEW AND GET HIRED ON THE SPOT 

Location: Wine.com - 753 Summa Ave, Westbury 11590 

Date & Time : Tuesday 12/12 @ 12pm 

Bring Resume, ID & SS Card

 

Wine.com offers a diverse, fun and vibrant work environment. We are a family- oriented, fun-loving company. We have a “have fun while getting the job done and providing exceptional service and product to our customers” approach to how we work. 

 

KEY JOB DUTIES:

  • Assisting customers place orders and stating the status of their order delivery.
  • Provides pricing and delivery information.
  • Be the point of contact for any customer inquiries related to Wine.com products and services.
  • Makes wine and gift baskets suggestions based on customer needs.
  • Resolving all customer inquiries via phone, chat, text or email.
  • Manages and resolves customer complaints. 
  • Enters and updates new and existing customer information into system.
  • Follow-ups customer calls where necessary.
  • Documents all call information according to standard operating procedures.

 

KEY JOB QUALIFICATIONS:

  • Strong verbal and written communication skills.
  • Two or more years customer service agent experience.
  • High school diploma.
  • Detail oriented. 
  • Strong typing skills.  
  • Interact with customers in all communication channels (phone, chat, mobile messaging – text, and email.
  • Knows how to navigate through the internet and use MS Word, Excel and Outlook. 

 

ESSENTIAL JOB FUNCTIONS:

  • Must be physically and intellectually capable of operating a computer, printer, telephone, as well as other business equipment.
  • Must be able to speak, read and write in English.
  • Must be able to read with or without corrective lenses.
  • Must be able to work extended hours, days, weekends and holidays if business requires it.
  • Must be able to work in front of a computer for 8 hours a day. 

 

TO APPLY:

Please visit our website at http://www.wine.com/content/careers.aspx.

 

Wine.com is an Equal Opportunity Employer committed to a diverse workforce.