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Customer Service Rep

Customer Service | San Francisco, CA | Full Time

Job Description

Customer Service Representative Needed

Wine.com Call Center Positions

 

Wine.com, the internet’s largest wine retailer, is seeking enthusiastic and motivated individuals with a passion for wine and for providing excellent customer service. We currently have positions open for experienced customer service representatives seeking work for full-time shifts. No part-time/night shifts.

The wine.com office is located in San Francisco’s financial District, one block from the Montgomery Street BART station.

 

Full-time Work Schedule Requirements:

  • Must be available to work an 8 hour shift between 6am-7pm (overtime as needed)
  • Must be available to work Monday-Friday

 

Job duties would include, but are not limited to, the following tasks:

  • Taking wine.com orders by telephone and making wine and gift basket suggestions
  • Assisting customers with questions about wine.com products
  • Taking calls and/or answering emails from customers with questions related to their wine.com orders or accounts
  • Trouble-shooting and working to resolve problems as they relate to customers orders, deliveries or website usage

 

Important qualifications include:

  • Applicants must be 21 years of age or older
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Strong working knowledge of Internet, Microsoft Word, Outlook and strong general computer skills
  • Knowledge and enjoyment of wine is preferred, but is not required

 

Please include a cover letter with your application.

Due to the level of interest in this position, we cannot accept phone calls about the status of your application.