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Call Center/Customer Service Rep.

Customer Service | San Francisco, CA | Temporary

Job Description

About Us:

Customer Service Representative Needed

Wine.com Call Center Positions

 

Wine.com, the internet’s largest wine retailer, is seeking enthusiastic and motivated individuals with a passion for wine and for providing excellent customer service. We currently have positions open for experienced customer service representatives seeking work for full-time shifts. No part-time/night shifts.

The wine.com office is located in San Francisco’s financial District, one block from the Montgomery Street BART station.

 

 

Responsibilities:

  • Full-time Work Schedule Requirements:

    • Must be available to work an 8 hour shift between 6am-7pm (overtime as needed)
    • Must be available to work Monday-Friday

     

    Job duties would include, but are not limited to, the following tasks:

    • Taking wine.com orders by telephone and making wine and gift basket suggestions
    • Assisting customers with questions about wine.com products
    • Taking calls and/or answering emails from customers with questions related to their wine.com orders or accounts
    • Trouble-shooting and working to resolve problems as they relate to customers orders, deliveries or website usage

Requirements:

  • Important qualifications include:

    • Applicants must be 21 years of age or older
    • Strong verbal and written communication skills
    • Excellent customer service skills
    • Strong working knowledge of Internet, Microsoft Word, Outlook and strong general computer skills
    • Knowledge and enjoyment of wine is preferred, but is not required
    • Call Center experience a must!!

This is a seasonal position only.