Instrument Repair Technician
Cedar Falls | Cedar Falls, IA | Full Time
Job Description
About us:
West Music has several regional locations in eastern Iowa providing instrument and print music sales, repair, lessons, and music therapy services. The company also serves customers nationally, and even internationally, though its multiple e-commerce websites and catalog departments.
The Opportunity:
We are currently searching for an enthusiastic Instrument Repair Technician for our entry-level position, responsible for inspecting, diagnosing, and repairing Wind and Brass instruments. You will also be responsible for providing excellent customer service by informing our customers of the details of repairs and services. Techs will have the ability to playtest each instrument. Our talented techs support professional customers, walk-in customers, school repairs, and store associates by assisting with the selling process.
Job Responsibilities:
- Inspect wind instruments and evaluate their condition.
- Diagnose and repair wind instruments to maintain repair and restoration services.
- Keep accurate repair records and communicate repair details with customers.
- Ensure customer satisfaction with accurate estimates of repair costs.
- Create repair time estimates and adjust when needed.
Desired Qualifications:
- Familiarity with wind instruments and their maintenance.
- Strong attention to detail, organizational, and customer service skills.
- Ability to work in a fast-paced environment.
- Hands-on experience with repair and maintenance of musical instruments.
Nice-to-Haves:
- Knowledge of musical compositions.
- Expertise in a variety of musical instruments.
What we offer:
- Hybrid/Remote work is possible for specific roles
- Full benefits package available the first of the month following the date of hire including:
- Medical, dental, vision insurance
- 401k with match
- Student Debt Repayment
- PTO/Paid holidays
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What we offer:
- Hybrid/Remote work is possible for specific roles
- Full benefits package available the first of the month following the date of hire including:
- Medical, dental, vision insurance
- 401k with match
- Student Debt Repayment
- PTO/Paid holidays
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.