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Client Success Manager

Client Experience | San Diego, CA | Full Time

Job Description

About Us:

Here at Web Shop Manager (WSM) building strong, personal relationships with our clients is a key component of our business strategy. Through proactive engagement you will maintain a successful, lifetime partnership with clients, helping to grow their business with WSM services, products, and partners. This position is a great opportunity for a sales-oriented individual who loves helping clients with renewals and up-selling to meet their business needs.      

Responsibilities:

  • Proactively manage renewal process for top tier organizations in your accounts.

  • Develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.

  • Understanding of the client's business and technology needs and identify upsell and cross sell opportunities with a deep-and-wide sales approach to achieve additional revenue attainment within those accounts.

  • Meeting or exceeding quota expectations for securing new and renewed services on a consistent and repeatable basis.

  • Communicate risk clearly and work cross functionally to develop resolution strategies.

  • Provide regular updates on renewal status to management and escalate as appropriate.

  • Drive conversations with customers on multi-year contracts.

Requirements:

  • Excellent communication skills & dynamic phone presence

  • An acute attention to detail and ability to juggle many moving pieces at once

  • Expert organizer and keen ability to properly prioritize your accounts on level based on multiple factors

  • Competitive by nature and a true go-getter--someone who is never satisfied with just hitting quota

  • Thrive on change while remaining highly organized, optimistic, and coachable

Bonus Points:

  • 2+ years of experience in sales and/or renewals role (over the phone/web preferred)
  • A proven track record of hitting and exceeding quota.
  • Demonstrated ability to listen, negotiate, and present to clients.
  • Experience using a CRM, preferably HubSpot
  • Experience working in or with an SEO company and/or Saas

Perks:

  • Competitive Pay and Benefits Package
  • PTO and a Generous Holiday Schedule
  • Health Insurance and 401K
  • Professional Growth Opportunities
  • Casual and Fun Work Environment