Client Success Manager

About Us:

Here at Web Shop Manager (WSM) building strong, personal relationships with our clients is a key component of our business strategy. Through proactive engagement you will maintain a successful, lifetime partnership with clients, helping to grow their business with WSM services, products, and partners. This position is a great opportunity for a sales-oriented individual who loves helping clients with renewals and up-selling to meet their business needs.      

Responsibilities:

• Proactively manage renewal process for top tier organizations in your accounts.

• Develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.

• Understanding of the client's business and technology needs and identify upsell and cross sell opportunities with a deep-and-wide sales approach to achieve additional revenue attainment within those accounts.

• Meeting or exceeding quota expectations for securing new and renewed services on a consistent and repeatable basis.

• Communicate risk clearly and work cross functionally to develop resolution strategies.

• Provide regular updates on renewal status to management and escalate as appropriate.

• Drive conversations with customers on multi-year contracts.

Requirements:

• Excellent communication skills & dynamic phone presence

• An acute attention to detail and ability to juggle many moving pieces at once

• Expert organizer and keen ability to properly prioritize your accounts on level based on multiple factors

• Competitive by nature and a true go-getter--someone who is never satisfied with just hitting quota

• Thrive on change while remaining highly organized, optimistic, and coachable

Bonus Points:

• 2+ years of experience in sales and/or renewals role (over the phone/web preferred)
• A proven track record of hitting and exceeding quota.
• Demonstrated ability to listen, negotiate, and present to clients.
• Experience using a CRM, preferably HubSpot
• Experience working in or with an SEO company and/or Saas

Perks:

• Competitive Pay and Benefits Package
• PTO and a Generous Holiday Schedule
• Health Insurance and 401K
• Professional Growth Opportunities
• Casual and Fun Work Environment