Client Relationship Coordinator
Client Experience | San Diego, CA | Full Time
Job description for position: Client Relationship Specialist/Coordinator
Reports to: Director of Client Success
Here at Web Shop Manager (WSM) building strong, personal relationships with our clients is a key component of our business strategy. Through proactive engagement you will maintain a successful, lifetime partnership with clients, helping to know how to grow their business with WSM tools, products and with our partners.
Provide outstanding phone, email, and chat-based technical support to our clients in a timely manner.
Comfortable reaching out to clients at several “touch points” during or ticket resolution process.
Research and understand our client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve their goal.
Create lifelong loyalty among our client base by continuously improving your time to resolution and relationships with the clients you interact with.
Be an advocate for Web Shop Manager and our products. Suggest WSM features to clients where they will benefit their growth.
Create well defined internal tickets when needed to accomplish a resolution with the client and to improve our products functionality.
Work with our team of technical professionals and client success team to triage tickets to the appropriate department and team member.
Report on metrics each week to the Director of Client Success.
As needed, participate in on-site or trade show meetings with clients.
Participate in the on-call rotation.
What You Bring:
Outstanding written and oral communication skills
Minimum 12 months in a client service industry
Demonstrated experience handling client concerns and issues with tact and diplomacy
Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to manage multiple client situations, needs and inquiries simultaneously
Need be able to build and maintain good cross functional working relationships
What We Offer:
Competitive Pay and Benefits Package
PTO and a Generous Holiday Schedule
Health Insurance and 401K
Professional Growth Opportunities
Casual and Fun Work Environment