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Senior Collections Specialist

Finance | Westbrook, ME | Full Time

Job Description

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving client billing problems, reducing accounts receivable delinquency. This position will report to the AR Manager.


  • Review and reconcile client accounts for credit and/or collections issues

  • Make outbound collection calls and emails in a professional manner to encourage payment of delinquent accounts

  • Resolve client billing problems and accounts receivable delinquencies, applying good customer service in a timely manner

  • Collect client payments in accordance with payment due dates

  • Process payments of invoices by credit card as applicable.

  • Identify issues attributing to account delinquency and discuss them with management

  • Fulfill requests from clients to complete various forms needed in order to make payment

  • Other accounting projects as assigned

Experience and Skills

  • Minimum of 2 years of corporate collections experience

  • Strong communication, both written and oral

  • Problem solving and analytical skills required

  • Ability to work independently and adapt to a fast changing environment

  • Proficient in MS Office environment

  • Must have attention to detail with an eye for accuracy

  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

  • A positive and proactive mindset

  • High school diploma; Associate’s/Bachelor’s degree preferred


  • Competitive salary

  • Excellent medical, dental, and vision insurance

  • Paid Family Leave

  • 401(k) with match

  • Health club discounts, including up to a $400 annual fitness reimbursement

  • Flexible work options and paid Volunteer Day!

  • Fantastic office location and fun, collaborative work environment


About Watermark

Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere in order to empower them to connect information and gain insights into learning which will drive meaningful improvements. The company serves a highly engaged client base of more than 1,700 colleges and universities worldwide, with solutions for planning, assessment, ePortfolios, faculty activity reporting, course evaluations and institutional surveys, as well as curriculum, catalog, and syllabus management. 

With award-winning solutions, Watermark is united and operates under one unique, value statement: People with Principles and Purpose drive Progress. In addition to an open, diverse, and inclusive culture built on transparency and continuous improvement, Watermarkers enjoy a competitive benefits packages, including flexible work arrangements, comprehensive medical, dental and vision plans, wellness perks, and more!

To learn more about Watermark’s educational intelligence solutions, visit  




Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.