Implementation | Austin, TX | Full Time
The Project Manager plays a central role in guiding new clients through the software implementation process, from system to configuration, to best-practice guidance on system use to meet client challenges, to best-practice rollout. An ideal candidate for this role would be one who is an effective, dynamic facilitator. An Implementation Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective training. As a self-starter and skilled listener, the person in this role should be prepared to provide thoughtful recommendations on how we as a team can improve internal processes and customer satisfaction.
Main point of contact during the implementation or post-implementation project process with clients
Provide efficient project management and prioritization of clients based on yearly revenue
Help institutions overcome and communicate about internal and external roadblocks to facilitate a quick, smooth implementation with a quick time-to-value as the ultimate goal for client success
Develop steps to get clients back on track when veered away from projected implementation timeline
Orient new partner institutions to the implementation process by communicating with key internal and external stakeholders
Act as the lead for all “Planning & Set up” tasks including initial setup, communicating best practices and technical concepts to stakeholders, and establishing a “Launch” date for user engagement
Create internal and external documentation as needed
Develop and execute the project plans that outline key goals, project deliverables, due dates, etc.
Coordinate and track project tasks with assigned Watermark resources to ensure timely project completion per the project plan timeline
Regularly update and analyze SalesForce for real-time reporting and forecasting
Identify one client case study, webinar, or presentation, or blog post per year
Facilitate internal and external presentations as needed, including for onsite visits, internal trainings, and conferences
Facilitate smooth hand-off to Client Success Managers upon project completion
Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to assist partner institutions in profiting from implementing the software system
Travel up to 10%
Experience in training and development or classroom instruction
Experience working with educational software or other web-based applications
Proficient computer skills using basic software (i.e., Microsoft Office suite)
Effective verbal and nonverbal communication skills
Familiarity and experience in higher education accreditation and assessment-related activities
Experience in data collection and data analysis
Bilingual in Spanish and English
PMs report to the Manager of Project Management and will be formally reviewed once a year.
- Competitive salary
- Excellent medical, dental, and vision insurance
- 401(k) with match
- Health club discounts
- Fantastic office location and fun, collaborative work environment
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.