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Product Consultant

Implementation | Austin, TX | Full Time

Job Description

The Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. A Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a self-starter and skilled listener, the person in this role should be prepared to provide thoughtful recommendations on how we as a team can improve internal processes and customer satisfaction.



Essential Duties and Responsibilities

  • Guide administrative users on product best practices in specific functional areas, including configuration
  • Provide training to customers in a 1:1 web-based environment
  • Facilitate internal and external presentations as needed, including onsite visits, internal training, and at conferences
  • Reinforce best practices and identify areas for improvement specific to products and client services
  • Help institutions overcome internal and external roadblocks to facilitate a quick, smooth project completion and quick time to value for our clients
  • Escalate project roadblocks to the Project Manager and Client Success Manager 
  • Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities
  • Provide regular project status summaries of both individual clients and across clients
  • Provide superior skills-based training as defined based on client goals
  • Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools
  • Collaborate with internal stakeholders to develop, revise, and update documentation and training resources to facilitate client adoption and to increase training effectiveness
  • Facilitate at least one client case study, webinar, or blog post per year
  • Identify and communicate system enhancements in assigned functionality based on customer feedback and customer impact
  • Travel up to 10%



Required Qualifications

  • Bachelor’s degree
  • Ability to communicate fluently in Spanish (speaking and writing)
  • Experience in training and development or classroom instruction
  • Experience working with educational software or other web-based applications
  • Proficient computer skills using basic software (i.e., Microsoft Office suite)
  • Effective verbal and nonverbal communication skills


Preferred Qualifications

  • Master’s degree or professional certification
  • Familiarity and experience in accreditation management, assessment-related activities
  • Experience in data collection and data analysis


Perks:

  • Competitive salary
  • Excellent medical, dental, and vision insurance
  • 401(k) with match
  • Commuter benefits
  • Health club discounts
  • Fantastic office location and fun, collaborative work environment

 

About Watermark
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.

For more information on Watermark, visit www.watermarkinsights.com.







Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.