Client Support Associate
Client Support | Austin, TX | Full Time
Shift: Monday-Thursday 11-8pm CST and Sundays 4pm-9pm CST
***Please include a cover letter and resume.***
***Applications without a cover letter will not be considered.***
Do you like helping people?
Do you like talking on the phone?
Do you enjoy challenging yourself and learning new skills?
Are you tech savvy?
If you answered yes to these questions, then this position may be for you!
Watermark has a fantastic career opportunity for an articulate, highly-skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment. The Client Support Specialist position is located in Austin, TX and is a full-time position. We offer a fun and collaborative work environment, a competitive benefits package, and the opportunity for long term career growth.
As a member of the Client Support Team, you will provide exceptional customer support in English and Spanish via phone, email, and chat. We are looking for someone who is curious, clever, and interested in solving difficult problems. Our client base includes college students, university administrators, faculty, and bookstore personnel. You must be comfortable speaking with a wide variety of people, and interacting with your colleagues on a regular basis. If you are a service champion who looks to improve and deliver great service, we want to hear from you!
Deliver outstanding telephone, email, and chat support to Watermark clients in English and Spanish.
Troubleshoot technical questions and issues
Create and maintain accurate records of client interactions
Work independently on client requests and internal projects as needed
Participate in the creation and maintenance of support documentation
Collaborate on projects and initiatives
2+ years’ experience of demonstrated performance in a goal-driven customer focused environment
Experience supporting customers through phone and email channels
Ability to perform extensive online research to resolve complex customer inquiries
Motivated to proactively seek out work and projects
Exceptional organizational and multi-tasking skills
Four-year college degree
Articulate communication (written and verbal) skills
Active problem solver who listens for customer cues and actively resolves problems with grace and integrity
Comfort and confidence when interacting with clients/customers
Strong PC skills, including experience with Microsoft Office, Google Suite, and familiarity with Mac and Safari
Experience troubleshooting basic to advanced computer issues
Experience working in K-12 or higher education preferred
Must love talking to people on the phone
Sense of humor!
- Competitive salary
- Excellent medical, dental, and vision insurance
- 401(k) with match
- Commuter benefits (FSA)
- Health club discounts
- Fantastic office location and fun, collaborative work environment
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.