Client Success Manager
Client Success | Austin, TX | Full Time
Client Success Manager
About this Position
As a Client Success Manager, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted relationship in order to drive campus leadership toward achievement of their goals.
You will then leverage the relationships you’ve built to drive client development efforts that organically grow the partnership and drive advocacy amongst our community of users.
Essential Duties and Responsibilities
Managing renewal and invoicing processes for your portfolio
Partnering with Sales to drive cross and upsell opportunities
Building relationships with key client stakeholders to generate adoption, ensure renewals, and create growth and advocacy opportunities
Ensuring clients achieve their goals and objectives
Orchestrating the involvement of various internal teams to ensure client needs are met
Escalating client risks to internal teams and/or leadership as necessary
Documenting client information, activities, and interactions within Salesforce
Experience & Education Requirements
Bachelor’s degree in business or a related field
Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
Preference for those with experience in Sales or Account Management
Preference for those who possess knowledge of higher education processes and culture
Experience presenting to audiences of all sizes, both in-person and virtually
Willing and able to travel periodically (3-4 trips, annually)
1-2 years prior experience managing a portfolio of clients
A high level of competence in communication, critical thinking, reasoning, as well as computer skills
Spanish speaking is a preferred skill
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.