Associate Product Consultant
Client Services | Austin, TX | Full Time
The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning.
Essential Duties and Responsibilities
Guide administrative users on product best practices and provide skills-based training based on client goals
Provide training to customers in a 1:1 web-based environment
Maintain project documentation and task lists for transparency with clients and internal stakeholders
Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value
Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities
Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools
Collaborate with internal stakeholders to develop, revise, and update documentation
Identify and communicate system enhancements in assigned functionality
Facilitate external presentations as needed, including site visits and conferences
Travel up to 10%
Experience training adult learners
Experience working with educational software or other web-based applications
Proficient computer skills using basic software (i.e., Microsoft Office suite)
Effective verbal and nonverbal communication skills
Experience working in or with the registrar's office would be especially beneficial
Familiarity using styles in MS Word
Graduate of former employee of an HBCU, For-Profit Institution, or Community College
Bilingual, any language in addition to English considered
Master’s degree or professional certification
Excellent medical, dental, and vision insurance
401(k) with match
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.