Associate Product Consultant
Client Services | Austin, TX | Full Time
Associate Product Consultant (PC)
The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning.
1. Have you ever worked in Higher Ed?
2. Do you have experience in faculty activity reporting/ faculty qualifications reporting?
3. Do you have experience collecting or managing data for university accreditation?
Essential Duties and Responsibilities
Guide administrative users on product best practices and provide skills-based training based on client goals
Provide training to customers in a 1:1 web-based environment
Maintain project documentation and task lists for transparency with clients and internal stakeholders
Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value
Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities
Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools
Collaborate with internal stakeholders to develop, revise, and update documentation
Identify and communicate system enhancements in assigned functionality
Facilitate external presentations as needed, including site visits and conferences
Travel up to 10%
Experience training adult learners
Experience working with educational software or other web-based applications
Proficient computer skills using basic software (i.e., Microsoft Office suite)
Effective verbal and nonverbal communication skills
Experience working in higher education specifically in either accreditation and reporting or with faculty credentialing
Experience working with institutions of higher education including HBCUs, For-Profit institutions, or Community Colleges
Master’s degree or professional certification
Competitive salary starting at $50,000
Excellent medical, dental, and vision insurance
401(k) with match
Watermark’s mission is to put better data into the hands of administrators, educators, and learners everywhere in order to empower them to connect information and gain insights into learning which will drive meaningful improvements. Through its innovative educational intelligence platform, Watermark supports institutions in developing an intentional approach to learning and development based on data they can trust.
With nearly 50 years of combined experience and 300 employees supporting over 1,000 institutions across the globe, Watermark is the largest provider of assessment and educational intelligence software for higher ed worldwide. We build purposeful technology and partner with our clients to support an intentional strategy of engaging students in compelling learning experiences and backing institutions with the educational intelligence needed to improve institutional effectiveness, program quality, and student learning outcomes.
For more information on Watermark, visit www.watermarkinsights.com.