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Trauma Informed Peer Support Worker GRYD Trauma Stabilization

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

gang reduction and youth development

GRYD is dedicated to strengthening and stabilizing communities that have been adversely affected by high incidents of violence, poverty and unemployment.  GRYD focuses on creating safe spaces and providing vital resources and platforms for community members to build trust and healthy relationships with each other and with law enforcement.  VOALA provides Case Management and Community Intervention Worker services to the following GRYD locations established by the City of Los Angeles:

  • Rampart 2
  • Newton 1
  • Newton 2
  • Southwest 2

 Trauma Informed Care

VOALA will serve and engage gang-involved youth or young adults between the age of 14 years and 25 years who are present in a GRYD Zone.   The Program will improve and expand access to a continuum victim advocacy to young adult victims of violence and trauma, providing early intervention and treatment services, including access to appropriate medical care and counseling.  


The Trauma Informed Peer Support Worker (PSW) conducts outreach to victims of gang violence and trauma, ages 14-25, and provides services and resources in the assigned service area.  The PSW is the primary point of contact to coordinate services and care for assigned clients, using selected Evidence Based practices including: trauma-informed care, positive youth development, Motivational Interviewing, and harm reduction.  Performs outreach to CBO’s, schools, Law Enforcement, Probation, Council Office and all other stake holders in our service area


  • Conduct comprehensive screenings and assessments with individuals to develop a Trauma health care plan.
    • Create Curriculums specific to target population.
    • Create focus groups.
    • Find mental health resources in the service area.
    • Connect participants that need more intensive mental health services.
  • Work with families to alleviate stressors and teach ways to cope with stress
  • Manages a standard caseload of approximately 25 individuals, acts as advocate for clients
    • Develop a plan for participants to build a positive relationship.
    • Document and maintain all case files in physical files and database.
  • Keep records and documentation in accordance with program policies and procedures
  • Home visits to assist clients and family with services needed
  • Share personal experiences, skills, strengths, supports and resources to youth participants
    • Provide information on trauma-informed care and self-care strategies
    • Help participants make sense of how they are currently coping with trauma stressors and stress
    • Assist participants to consider and explore new strategies for coping
    • Create opportunities for participants to build/restore a sense of control and empowerment
    • Involve youth in selecting the topics to be discussed during each Wellness Circle
  • Conducts outreach to community stakeholders, establishes focus groups
    • Facilitate workshops such as Trauma informed Care, Cognitive Behavior, Motivational Interviewing, Trauma health groups and healing circles.
    • Regularly facilitate focus groups of participants (staff/youth/community members) to have their voices heard on their needs, wants, concerns, and experiences
    • Able to travel and facilitate workshops at 3 to 4 GRYDs
    • Deliver workshops at SNL and FNN sites
    • Create, deliver and collect feedback forms after each groups.
  • Other duties as assigned



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School Diploma or equivalent.
  • Undergo thorough “train the trainer” training on trauma-informed care provided by VOALA’s internal LCSW staff who have experience training direct-service staff on trauma-informed care


  • Must be familiar with the challenges facing at-risk youth.
  • 1 years’ Experience working with at-risk youth or victims of violent crime 


  • Knowledge of ETO Date base
  • Knowledge of GRYD Phases
  • Case Management ethics, HIPAA, clinical documentation methods, client focused ideology


  • Basic Microsoft operating system navigation, outlook, word, excel, power-point


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to communicate effectively in oral and written English language.
  • Apply SET’s to participants
  • Able to travel and facilitate workshops at 3 to 4 GRYDs
  • Work late, weekends and holidays (flexible schedule)
  • Create monthly calendar of activities.
  • Create monthly community engagement, parent and client activities.
  • Attend monthly meetings.
  • Travel and drive for program outings and activities.
  • Adapt to new and changing situations in program.
  • Manage time very well.
  • Support all staff in community and in-house activities.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.