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Training Coordinator

Corporate | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

The Learning & Development department enhances VOALA’s ability to reach and uplift its clients by supporting the development of every employee’s knowledge, skills, and abilities

Responsibilities:

As part of the Learning & Development team, the Training Coordinator will support, coordinate, and manage multiple training-related activities to ensure departmental operations run smoothly and will help provide excellent service to the organization. The candidate must be able to function independently, effectively prioritize his/her work, and be willing to suggest new ideas and innovations.

The Training Coordinator:

  • Assists with the management of training scheduling and logistics including (but not limited to):

Scheduling and/or booking training rooms in both in-house and rented locations

  • Assigning participants to training classes
  • Printing and coordinating the distribution of training materials
  • Arranging food and beverage service for training's
  • Providing appropriate participant and instructor communication
  • Preparing training spaces for classes (e.g. moving tables, chairs, setting up electronics)
  • Gathering feedback from trainers and trainees after training sessions
  • Maintaining up-to-date training records and database(s)
  • Overseeing the inventory and ordering of training products and supplies
  • Conferring with managers, instructors, and others to determine training needs
  • Validating that trainees have log-ins for training systems
  • Coordinating / verifying training cost charge-backs to the appropriate programs
  • Provides administrative support of the Learning Management System including:
    • Adding courses to the LMS course catalog
    • Assigning courses to learners
    • Running, scheduling, and reviewing reports
    • Following-up with learners, instructors, and/or management based on report information
    • Ensuring the LMS system’s course information and other types of information are always current
    • Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc.
    • Monitoring external training resources to add relevant information to the LMS
  • Researches and maintains a database of outside trainers on frequently-needed training topics
  • Researches and maintains a database of training facilities
  • Markets available training opportunities to employees and provides necessary information

Requirements:

  • Strong Microsoft Word, Power Point, and Excel skills; complete comfort with the Windows 10 operating system
  • Strong organization, prioritization, and time management skills
  • Must be able to effectively communicate orally and in writing including English grammar, spelling, punctuation and sentence structure
  • Hands-on experience coordinating multiple events (e.g. training's, large-group meetings) in a corporate setting including booking space and arranging catering
  • Experience working with information in a database (e.g. data input, creating and running reports)
  • Demonstrated ability to work well with others – on own team and across departments
  • Positive, roll-up-your-sleeves attitude that views challenges as opportunities
  • Solid commitment to making sure things are done right and on time
  • Comfortable with ambiguity and able to identify areas for improvement
  • Ability to accept and apply feedback
  • A minimum of two years of experience in a coordinator, administrative, or other similar role; previous work in a learning & development / training-related role preferred

Additional Characteristics Desired:

  • Previous work in a learning & development / training-related role
  • Previous work administering a Learning Management System
  • Familiarity with training jargon and processes desired
  • Associate's Degree or above

VOALA is an equal opportunity employer