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Trainer / Instructional Design Lead

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Organizes and drives design of Pathways to Home and HUD-VASH employee training initiatives using varied learning methodologies including classroom training, blended learning, job aids, experiential learning, and e-learning, all with a primary focus of developing employee skills to improve the quality of client interaction and client outcomes


  • Consults with SMEs, Program leadership, and the Learning & Development and HR teams to gather and verify information, identify needs, determine learning objectives, identify appropriate delivery methods, draft new training content, and review and update existing training


  • Supervises Instructional Designers and provides project management leadership for their initiatives including creation of project plans, task and milestone tracking, and mitigating delay risks


  • In partnership with the training coordinator, executes and oversees the logistics of training's including scheduling, announcements, technology needs, etc.       


  • Delivers instructor-led training directly to program employees and develops and delivers train-the-trainer sessions


  • Minimum three years’ experience developing and delivering highly-effective, creative, and engaging instructor-led employee development training experiences
  • Minimum two years’ experience designing materials in a role primarily focused on instructor-led training
  • Experience supervising others

Special  Skills Required to Perform this Position:

  • Strong knowledge of training delivery best practices
  • Strong knowledge of the instructional design process and principles, including adult learning theory, assessment, analysis, instructional strategies, and tactics
  • People leadership principles and practices
  • English grammar, punctuation, and mechanics
  • Very strong skills with Microsoft Word and PowerPoint
  • Basic skills in Microsoft Outlook and Excel
  • Strong training delivery / facilitation skills
  • Strong analytical and research skills with the ability to interpret client needs
  • Comfort working efficiently and on-schedule on multiple projects with competing priorities
  • Strong people-leadership skills
  • Demonstrated ability to effectively communicate to a variety of audiences (verbal and written)
  • Copyediting content for errors, style, accuracy, and meaning
  • Ability to set effective priorities, handle multiple tasks, problem-solve, analyze and interpret data, be detail-oriented
  • Ability to work effectively within a diverse, cross-functional team across multiple sites
  • Effective interpersonal, negotiation, and diplomacy skills

Preferred Skills for this Position:

  • Proven familiarity with homeless services and related issues is a major plus
  • Proven familiarity with veteran populations is a plus
  • Experience with PDF creation/editing software is desirable
  • Knowledge in eLearning course authoring is desirable
  • Experience with LMS functionality is helpful
  • Experience designing and creating self-directed e-learning courses and converting existing in-class training materials to e-learning
  • Prefer certificate or degree in Instructional Design

In addition to your resume, please submit a cover letter which expresses your personality


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.