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Start Up Program Manager

Corporate | Los Angeles, CA | Full Time | From $85,500.00 to $90,000.00 per year

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Under the supervision of the COO , the Start-Up Program Manager coordinates new program start-up, ensuring that all start-up requirements are met to successfully open new programs.


  • Work with the COO and the designated team members on new program start-up needs:
    • Set up a start-up plan for each program opening
    • Coordinate all start-up efforts; Keep the relevant staff informed about upcoming deadlines and deliverables, thereby ensuring smooth completion of work responsibilities
    • Work with the assign accountant follow and modify budgets as needed;
    • Work with Human Resources and Payroll to coordinate staff data for budgets/progress reports
    • Develop start-up processes that will facilitate seamless program start-up
    • Provide new staff with guidance on how to get started.
    • Goes to walk throughs for start-up sites
  • Act as liaison between VOALA and funders and advise administrators as to ongoing status of project;
    • Work with Director and Administrators to maintain open lines of communication between funder, program staff, program management, agency administration and regulatory bodies;
    • Work with key VOALA staff to ensure each department fulfills their obligations
    • Maintain contract documentation; (i.e. copies of grant RFP’s/proposals, funder guidelines/policy and procedures manuals, budgets, work plans, reporting schedules, progress/data reports) monitoring visit requirements, schedules, corrective action plans, and related documentation during the start-up phase;
  • Work with program and administrative staff to facilitate success of grant/contractual obligations for start-up;
    • Conduct regular site visits, working from a checklist to ensure compliance with grant/contractual obligations, health and safety regulations, documentation and record-keeping standards, health and safety regulations, documentation and record-keeping standards;
    • Analyze the budget trends and make recommendations for cost control and reduction for various grants
    • On going review of start-up systems to ensure efficient start-up.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree in Social Services, Business, or related field


  • 3 Years leading programs in a social services environment.


  • Knowledge of the VOALA’s target populations and evidence-based treatment services


  • Skilled with Microsoft Office suite, including: Outlook, Word, PowerPoint, Excel.
  • Proficient in Database Management.
  • Proficient in Data Mining and internet-based searches.


  • Proven track record securing grant funding
  • Excellent written and verbal English language communication skills – Persuasive speaker and communicator
  • Excellent attention to detail, follow-through, accuracy and commitment to constituent satisfaction
  • Ability to handle multiple concurrent activities and competing priorities
  • Ability to handle highly sensitive and confidential information
  • Strong project management skills
  • Excellent organization and time management skills
  • Ability to meet deadlines and work under pressure
  • Proven ability to work with diverse internal and external stakeholders
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Professional Communicator
  • positive mindset
  • flexible
  • problem solver


  • Master’s Degree in Social Services, Business, or related field
  • Experience with starting up at least one new program


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.