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Social Media Specialist - Sanctuary (VAS)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

VOA – LA - Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary:

Victims Assistance Sanctuary (VAS) serves victims of human trafficking nationwide.

Duties and Responsibilities:
Job duties and responsibilities include, but are not limited to:

  • Develop strategies with other Sanctuary staff to help identify, target, and provide support and resources for domestic victims of human trafficking.
  • Provide street outreach, crisis stabilization, and trauma-informed care to potential domestic labor and sex trafficking victims.
  • Successfully navigate social media and other forums, using tools like search term-triggered messages, website widgets, and text short codes, to find victims online, connect them with services, and encourage the general public to report suspected trafficking.
  • Participate and assist with community awareness events, including providing victim awareness and identification training to law enforcement, FBOs and CBOs.
  • Engage potential victims through gateway services and contacts on a weekly basis.
  • Assist Case Manager and/or Victim Advocates with screenings, assessment, and development of ISPs and harm reduction plans.
  • Participate with other staff members on a rotating schedule to provide immediate response for victims on a 24/7 basis; this includes close coordination with law enforcement, the NHTRC hotline, and other community providers of street outreach.
  • Maintains all paperwork and required documentation, including participant database (HMIS).
  • Other duties as assigned.  


  • Must be at least 18 years old.
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States.
  • Must have a California Driver's license, acceptable proof of automotive insurance, and/or access to a form of reliable transportation.
  • Must be able to pass a background check and drug screening.


  • Bachelor's Degree in social work, psychology or counseling from a fully- accredited college or university; substantial experience may substitute for a college degree.


  • Experience working with victims of sexual abuse and/or human trafficking.

Technology Skills:

  • Basic knowledge of the operation of a computer with Microsoft Windows.
  • Knowledge of Microsoft Office; Outlook, Word, Excel, Power-point, and Internet browser.
  • Extensive knowledge of technology, including internet, social media and classified ads and how these forums interface with human trafficking.

Skills and Abilities:

  • Ability to communicate orally and in written English.
  • Ability and desire to work with people from various backgrounds.
  • Ability to be reliable and have the ability to multi-task.
  • Ability to be able to work effectively with people from all walks of life with compassion and sincerity.
  • Ability to work and communicate clearly, effectively, and compassionately with others.

Interpersonal Characteristics:

  • Have a client centered approach to customer services for the disadvantaged.
  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate.

Preferred Qualifications:

  • Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.