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Shelter Lead Pomona Hope for Home

Adult Services | Pomona, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Ensuring daily duties of on ground operational staff is accomplished through zone assignments, shift reporting, schedule adherence, and interdepartmental communication
  • Perform interdepartmental daily facility briefings which communicate facility issues/activities
  • Ability to implement crisis interventions, de-escalation and motivational interviewing methods to support client care/staff safety
  • Knowledge of quality incident reporting standards, early grievance intervention, and crisis protocol



  • High School Diploma/ GED


  • 2 years of experience working in the field of homelessness or other social support services


  • Strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write, proficient in understanding and communication of the spoken and written English writing, meet established deadlines

Preferred Skills for this position

  • Client-focused, prompt, collaborative/team player, regular attendance, adaptable, leader, communicator, ability to multitask, organized, consistent, compassionate, ability to delegate, mentorship, skills, effective stress management, leadership skills, conflict resolution/mediation
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.