Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Shelter Lead LAHSA Homekey Sepulveda Villa

Adult Services | North Hills, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless Lots, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

LAHSA Homekey Devonshire Lodge

Due to COVID-19, a need arose to quickly serve our at risk homeless neighbors. The Project HomeKey program provides housing for individuals and families experiencing homelessness or at risk of experiencing homelessness and who are impacted by the COVID-19 pandemic. This program will interact with previous Project Roomkey clients.


The Shelter Lead will arrange, coordinate, supervise, mentor, and oversee the Monitor’s efforts to provide safety for program clients, visitors and employees, and to secure the premises and Program Assets.  The Shelter Lead performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.  


  • Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
  • Train Monitors in program operations, safety, and security expectations and procedures.
  • premises Security:
    • ENTRANCE MONITORING: Observe and control access to parking lot, assigning participants to designated location, conduct intake and provide participants program policy and procedures.
    • VISUAL OBSERVATION OF VEHICLES: Observe all participants’ person and vehicles being brought into the premises each time a participant enters.  Any rules violation must be addressed immediately in order to maintain security of the premises.  This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
    • Patrol premises to ensure security and adherence to program policies, walking the facility and making reports as needed.
    • While patrolling observe the Lot to ensure safe operations; report and correct any spills or hazards.
    • Be prepared to assist participants in case of any emergency.  
    • Monitor clients to ensure rules compliance and prevent conflict or bullying; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
    • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons, or dangerous conduct of participants.
    • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Lot’s assets.  Report all suspicious events to direct supervisor.
    • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
  • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.  Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
    • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
    • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
    • Assist Lot staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other Lot events.
  • Inputs required data to computer systems and logs
  • Other duties that may arise to support program goals.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School diploma or GED 


  • 1 year of related experience in a mental health or substance abuse treatment setting, or other group residential program.


  • Knowledge of quality incident reporting standards, early grievance intervention, and crisis protocol


  • Basic Microsoft operating system skills: Outlook, Office, Word, Excel.


  • Ability to implement crisis interventions, de-escalation and motivational interviewing methods to support client care/staff safety
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Must be able to work flexible schedule (evenings and weekends required)
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Patient, able to be a calming influence in stressful situations.
  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Follow instructions and VOALA procedures
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Experience in a group residential setting is preferred.
  • Experience serving the homeless is preferred.
  • Database familiarity

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.