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Shelter Lead Bridge Housing for Women

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA
 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

BRIDGE HOUSING FOR WOMEN

Bridge Housing for Women is a Supportive Services program providing temporary housing to eligible women and comprehensive housing-focused case management to assist participants in moving forward to accessing permanent housing and self-sufficiency.  The program is a collaboration with LAHSA and utilizes the Coordinated Entry System (CES) and the Centralized Referral System (CRS) to facilitate successful referrals to appropriate interim housing.

JOB SUMMARY AND PURPOSE

The Shelter Lead will arrange, coordinate, supervise, mentor, and oversee the Monitor’s efforts to provide safety for program clients, visitors and employees, and to secure the premises and Program Assets.  The Shelter Lead performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.  Specific duties include:

DUTIES AND RESPONSIBILITIES

  • Monitor shelter entrance
  • Screen bags and people entering the shelter
  • Patrol premises as scheduled
  • Monitor clients
    1. Conduct room checks
    2. Report violations of rules
    3. Observe for safe operations/conditions
    4. Report any safety concerns
  • Complete written reports and incident logs of daily activities and irregularities

 

SHELTER SECURITY

  1. While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  2. Know location of fire exits, be prepared to assist participants in case of any emergency.   
  3. Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  4. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.

 

SHELTER SAFETY:

  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.   
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.

ASSET PROTECTION:

  1. As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets.  Report all suspicious events to direct supervisor.
  2. Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.

 

ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES:

  • Learn, understand and practice the professionalism expected
  • Put clients’/participants’ needs first.

CLIENT/PARTICIPANT SUPPORT:

  1. Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  2. Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
  3. Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

EDUCATION:

  • High School Diploma or GED

EXPERIENCE:

  • 1 year of related experience in a mental health or substance abuse treatment setting, or other group residential program

KNOWLEDGE:

  • Knowledge of quality incident reporting standards, early grievance intervention and crisis protocol

TECHNOLOGY SKILLS:

  • Basic knowledge of Microsoft Office (Outlook, Word, Excel)

SKILLS AND ABILITIES:

  • Ability to implement crisis interventions, de-escalation and motivational interviewing methods to support client care/staff safety
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Must be able to work flexible schedule (evenings and weekends required)
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

  • Patient, able to be a calming influence in stressful situations.
  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Follow instructions and VOALA procedures
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace

 

PREFERRED QUALIFICATIONS:

  • Experience working with homeless population in a group residential setting

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.