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Shelter Coordinator LAHSA Homekey Sepulveda Villa

Adult Services | North Hills, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

 Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

LAHSA Homekey Sepulveda Villa

Due to COVID-19, a need arose to quickly serve our at risk homeless neighbors. The Project HomeKey program provides housing for individuals and families experiencing homelessness or at risk of experiencing homelessness and who are impacted by the COVID-19 pandemic. This program will interact with previous Project Roomkey clients.


 Under direction of the Program Manager, the Shelter coordinator will arrange, coordinate, supervise, mentor, and oversee the Monitor’s efforts to provide 24 hour / 7 day oversight of the program premises, and safety for program clients, visitors and employees.  The Shelter Coordinator works through Shelter Leads who are shift leaders of the Monitors, as well as directly leading and training Monitors.


  • Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies.
  • Provides support for all meetings, events and functions at facility; supports daily routine for all participants.
  • Train Shelter Leads and Monitors in program operations, safety, and oversight expectations and procedures; the Shelter Attendant Coordinator participates in these core functions, and trains subordinates:
  • shelter Oversight
    • SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain oversight of premises.
    • BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and oversight of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
    • Patrol premises to prevent and detect signs of intrusion and ensure all doors, windows, and gates are secured, walking the facility and making reports as needed.
    • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
    • Know location of fire exits, be prepared to assist participants in case of any emergency.   
    • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
    • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
    • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets.  Report all suspicious events to direct supervisor.
    • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
  • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.  Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
    • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
    • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
    • Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
  • Responds to all situations identified by Monitors and Shelter Lead, completes incident reports and logs for daily events and irregularities.
  • Other duties that may arise to support program goals.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School diploma or GED


  • 2 years of related experience in a mental health or substance abuse treatment setting, or other group residential program.
  • Minimum of 1 year coaching,  mentoring, and leading staff.


  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Proficient Microsoft operating system skills: Outlook, Office, Word, Excel, PowerPoint


  • Ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients. 
  • Must be able to work flexible schedule (evenings and weekends required)
  • Ability to coach and mentor staff
  • Demonstrated ability to manage and resolve client misconduct
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Patient, able to be a calming influence in stressful situations. 
  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Follow instructions and VOALA procedures
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Experience serving the homeless is preferred.
  • Database familiarity

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.