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Service Coordinator (Blue Butterfly Village)

Adult Services | San Pedro, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Blue Butterfly Village is VOALA’s innovative community located in a beautiful idyllic setting in San Pedro that provides housing and supportive services.  All 73 units of affordable housing are subsidized for homeless families. Veteran families receive a preference for 61 of the units. 12 units are reserved for families eligible under the MHSA program. Many of the residents are female veterans and veteran families with children who are suffering some degree of psychological distress and/or service-related injury that prevents them from achieving economic self-sufficiency and threatens the breakup of their family.


The Service Coordinator will arrange, coordinate, and monitor all service delivery to residents of Blue Butterfly Village (“tenants”).  Supportive services are essential for achieving and maintaining independent living and community reintegration and are provided to tenants at their residence.   This includes case management and service coordination with the primary mental health provider and linkage to other community resource opportunities (VA, State and Local, as applicable).   Service Plans shall reflect self-directed care, including tenant participation in developing goals that ensure the tenants receive services specific to their needs (including, but not limited to health care, child care, alcohol and other substance abuse treatment, education, employment services and self-help groups).  The position requires a combination of administrative/office duties and field/outreach work.  The Service Coordinator shall recruit and provide clinical supervision of Intern clinicians (AMFT or ACSW) as required by the California Board of Behavioral Sciences (BBS).


  • Arrange and monitor service delivery to tenants of Blue Butterfly Village, through a full range of professional and para-professional employees who shall:
    • Conduct a needs assessment with each tenant and develop a Service Plan, detailed to meet service needs identified; establish linkages for services not otherwise provided through the referring/primary service provider
    • Create and maintain a Services Log identifying for each tenant, the referring mental health service provider and the assigned clinician/case manager with contact information
    • With the consent of the tenant, obtain from the mental health service provider a coordinated care plan, and maintain current copies as they are updated
    • Ensure all service plans, treatment plans and case files are secured and HIPPA compliant
    • Conduct a minimum of one face to face contact bi-weekly with each tenant.  Assess and evaluate tenant continuously to monitor progress and provide appropriate interventions, including coordination with the primary service provider.   Create and secure appropriate case files
    • Recruit and supervise Intern Clinicians  (AMFT or ACSW) as required by the BBS
  • Act as Liaison between Program Manager, Property Manager, Tenant and the primary mental health service provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
  • Coordinate onsite and offsite self-help groups and tenant councils that plan activities for tenants, including recreational and social events, holiday and birthday celebrations, picnics and barbeques
  • Develop and facilitate life skills training and support groups (therapeutic, educational and life skills) designed to enhance tenants’ housing maintenance, explore and resolve self-care issues, and increase tenants’ income and skill levels
  • Transport clients to and from Legal, Administrative, medical, therapeutic or life skills-based activities, as needed.  Act as advocate for tenant before outside agencies
  • Conduct regular case reviews with Case Management and Clinical teams, conduct quarterly meetings with designated representative of primary service provider for each tenant to discuss tenant’s progress
  • Coordinate efforts with the VA and other government agencies, comply with required documentation and reporting requirements of SDMH and DMH; submit monthly reports to DMH tracking residency status and delivered supportive services
  • Other duties as required and is subject to change at any time



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Masters of Social Work (MSW) or Masters in Marriage and Family Therapy
  • Registered with the State of California BBS as an ACSW or AMFT


  • Minimum of 2 years of experience in mental health/substance use disorder treatment and/or working with homelessness


  • Understanding and support of Housing First principles
  • Case Management ethics, Programmatic standards of operation and clinical engagement, clinical documentation methods, HIPAA
  • Client focused ideology


  • Strong Database and Microsoft operating system navigation: outlook, word, excel, and power-point


  • Mastery of case management skills in social services delivery
  • Be willing and able to support families that are interfacing with other agencies like VA, DCFS, DPSS, Family law, etc.
  • Able to organize and schedule service delivery through multiple modalities
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Strong Communication Skills in oral and written English language
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Proven leadership qualities
  • Dependable, collaborative, prompt, positive mindset, flexible, and organized


  • Experience working with Veterans
  • Experience working with children and teens
  • Experience working with parents
  • Experience working with Dept. of Veteran Affairs
  • Experience working with public housing authorities
  • Knowledge of local community resources
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.