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Senior Health Care Navigator SSVF OC

Adult Services | Santa Ana, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Supportive Services for Veteran Families

SSVF (Supportive Services for Veteran Families) promotes housing stability to homeless or at–risk–of–becoming homeless Veterans and their families. The goal of the SSVF program is to provide clients with the skills necessary to maintain long term, independent living.  SSVF is a short-term crisis intervention program, with services to include case management, housing and financial counseling, and assistance in obtaining benefits and services.


SSVF Health Care Navigators connect Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care.   SSVF health care navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties.  SSVF

The VOALA health care navigator will act as a liaison between VOALA and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

The Senior SSVF health care navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF health care navigator works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.


Non-Clinical Assessment

  • Assess clients for participation in various government benefit programs, the incumbent conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others. The purpose of the assessment is to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.  Works with participants to develop Individual Needs and Services Plans (INSP) to navigate those governmental benefits programs.

Health Care Team and Veteran Communication

  • Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care.  
  • Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.  

Specialized Case Management and Care Coordination

  • The incumbent provides comprehensive case management and care coordination across episodes of care
  • Coordinates case conferences with residents, consults with service team, monitors progress of clients on Individual Needs and Services Plans (INSP), assists clients to meet the agreed upon goals.
  • Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
  • The SSVF Health Care Navigator serves as the subject matter expert on community resources related to the needs of the Veteran. The health care navigator collaborates with other providers in the ongoing reassessment of the Veteran’s health care needs. The health care navigator is responsible for educating the Veteran and caregiver of the available services and assisting them in establishing the appropriate referrals based on the Veteran’s preference.

Health Education

  • Assists in identifying the Veteran and family's health education needs and provides education services and materials that match the health literacy level of the Veteran.   

Interdisciplinary Collaboration, Coordination and Consultation

  • To ensure the best possible care, the incumbent collaborates with other disciplines involved in providing care. The incumbent regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.  The incumbent understands the different roles within the interdisciplinary team and acts within professional boundaries.  

Administrative Duties and Systems Improvement

  • The Senior Health care Navigator identifies systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions.  The health care navigator assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices.
  • Develops positive workplace relationships with staff and peers by participation in professional development events and offering appropriate support while maintaining a high level of professionalism
    1. Participates in routine clinical supervision or consultation with Clinical Director
    2. Attend staff meetings, case conferences, required training to ensure continuum and quality of care.
    3. Assist with training and education projects for staff, residents and community
    4. Serve as role model through positive, appropriate conduct and participation in agency events
  • Other duties as may be required



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree (Social Work, Public Health Administration, or related)
  • OR Four years’ direct relevant experience 


  • Minimum 3 years’ experience working with veterans in a community/veteran’s resource program.


  • Strong understanding of community outreach planning and programming
  • Strong knowledge of the management of data bases and websites
  • Strong knowledge of veteran experience and resource needs
  • Knowledge of community resources


  • Strong skill with Microsoft Office suite, including: Outlook, Word, Excel, PowerPoint, Internet Explorer
  • Strong internet skills, able to remotely share data with VA and funders as needed.
  • Skilled with databases and report generation


  • Ability to develop a strong working relationship with service providers
  • Effective written and oral communications skills
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Able to develop working relationship with stakeholders and program participants.


  • Master’s Degree in related area preferred  
  • LCSW Preferred
  • U.S. Veteran strongly preferred
  • Existing relationships with VA or other community / veteran resource providers
  • HMIS Database experience strongly preferred


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.