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Senior Clinical Program Manager II Veteran Services

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

VETERANS SERVICES

VOALA's Veterans Transitional Housing Programs provide transitional housing to Veterans experiencing homelessness. VOALA’s approach in our Safe Haven and Grant & Per Diem (GPD) Programs is to provide intensive case management using Housing First, Harm Reduction and Motivational Interviewing methodologies. We provide wraparound supportive services which include permanent housing placement, life skills training, personal finance, nutritional guidance, job training and placement through HVRP, and peer support meetings.

JOB SUMMARY AND PURPOSE

This position supervises multiple programs providing to clients individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success.  The Senior Clinical Program Manager II is responsible for the management of program activities, supervision of staff, compliance with federal, state, local, and agency requirements, record keeping of fiscal and client data, and evaluation of program objectives.  In conjunction with the Director and/or Assistant Director, the Senior Program Manager II will participate in community outreach efforts as well as Program Development and organization advocacy events.

The Senior Clinical Program Manger II supervises all efforts to fulfill the goals and objectives of the different Programs, designing plans and operations according to contract and budget guidelines of each program.  This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.  Evaluate that clients are being referred to the appropriate service modalities where they will receive various levels of case management (clinical and/or non-clinical) and access to various benefits, including housing and supportive services. Services include crisis intervention, case management, transitional housing, and groups in various residential settings.

DUTIES AND RESPONSIBILITIES 

  • With management team, plans and implements programming and program improvements; develops program policies and procedures.
  • Accountable for achieving funding and funder requirements with respect to use of funds, staffing and program deliverables for each program as well as for the program group as a whole.
  • Senior leader responsible for program operations and goals:
  • Intake, assessments, service planning, service delivery, and goal attainment
  • Training and supervision of staff, and acting as problem-solving resource for difficult cases
  • Meeting grant objectives, adhering to grant guidelines
  • Provides information to Division Director highlighting progress towards reaching set goals
  • Ensures quality service to program clients.
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
  • Measure and assess impact of services; supports and participates in key elements to the program's success
  • Effectively communicates project expectations to team members
  • Participates in budget planning, tracks expenses, evaluates costs, and considers ways to implement cost-effective operations.
    • Prepare monthly budget reports and proposals.
    • Estimate and allocate resources that participants may need in order to achieve project goals.
    • Create and analyze budget, reports, and program goals.
  • Ensures program sites are clean, safe, and properly maintained; ensures program building(s) are in compliance with building and fire codes.
  • Develops and maintains inter-agency and community relationships; represents VOALA with funders and community leaders.
  • Plans, develops, and maintains collaborations with social service, medical, re-entry, mental health providers and any other community partnerships.
  • Formulates effective program measurements, outcomes, and data gathering procedures.

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • Master's degree in social work, psychology, or counseling from fully-accredited college or university.
  • Licensed with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT)
  • or MD (Psychiatry), Board-Certified Psychiatrist (Licensed by the Medical Board of California)

 EXPERIENCE:

  • Minimum of 5 years of experience program management with staff supervision, budget management, program development and evaluation responsibilities.
  • Experience supervising social service programs with multiple locations and/or providing multiple modes of service.

KNOWLEDGE:

  • Strong knowledge of Programmatic standards of operation, applicable federal, state, local, rules and regulations.
  • Budgeting process and expenditure monitoring.
  • Understanding of process improvement practices

TECHNOLOGY SKILLS:

  • Proficient with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint.

SKILLS AND ABILITIES:

  • Proven skills supervising multiple service modes.
  • Demonstrated excellent written and verbal English Language skills.
  • Ability to work comfortably with target population
  • Conflict Management Skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Proven Expertise in relevant subject matter
  • Strong public speaking ability
  • Able to provide valuable expertise to senior management while mentoring junior staff
  • Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals
  • Ability to coach and mentor staff
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

INTERPERSONAL CHARACTERISTICS:

  • Client- focused, Prompt, collaborative/team player, adaptable, leader, communicator, ability to multitask, organized, consistent, compassionate, ability to delegate, mentorship skills, effective stress management, leadership skills, conflict resolution/mediation.

PREFERRED QUALIFICATIONS:

  • History of working with multiple community partners, existing relationships a major plus.
  • Experience connecting clients to community and government resources.
  • Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
  • Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.  
  • Proficient with related database applications

VOALA BENEFITS SUMMARY:

  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.