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RN Case Manager - Nursing Services (Veteran Clinical Services)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Veteran Clinical Services provides a Housing First Model of care and the typical Veteran enrolled in these programs has been chronically homeless and may struggle with active substance abuse, complex medical problems and mental illness.


  • Designs and provides a comprehensive health services program which includes a broad range of medical services including assisting clients and disabled veterans with physical and emotional needs
  • Promotes preventive health services and early intervention for health care and concerns
  • Establishes and implements processes for disease prevention and control of communicable diseases
  • Provides clients with the necessary skills and insights to assist in linking link them to an ongoing health care system
  • Ensures that clients continue to receive comprehensive health care even after leaving the program
  • Uses techniques and resources for best practices in assessing and evaluating health needs of clients in a community setting
  • Provides consultation and technical assistance to program staff
  • The Nurse works closely with their VOA multidisciplinary team and VA Primary Medical Care Team to ensure care coordination of population served.
  • The nurse provides intensive nursing case management supportive services and complex care coordination for Veterans enrolled in VA homeless programs.
  • Conduct health related educational group meetings as needed
  • Nurse provides nursing-related services in community and/or transitional housing setting to Veterans who are homeless or working toward stable housing such as Activities of Daily Living (ADL) and coordinating care with the case management team
  • Nurse is responsible for tracking and ensuring completion of clinical reminders for enrolled VASH clients, and other documentation specific to the veteran residential programs.
  • Responsible for ensuring accurate reporting of medication disbursement
  • Leads the medication tracking systems, ensuring compliance, accurate reconciliation of the medication log/medications, and continuous quality improvement of systems
  • Nurse will assist in linking Veterans to medical service providers in the VA and other health systems
  • Educates the case management staff in the areas of Veterans health care needs and resources.
  • Nurse is responsible for completing other medical reports like medical treatment plans, as needed by veteran residential programs.
  • Will be responsible to provide services both at various residential facilities and/or clients home throughout LA County; will drive own car or company vehicle if available


  • Current and valid California license (Registered Nurse or Public Health Nurse)
  • A registered nurse with the State of California with 2-3+ years of nursing practice/experience with a Diploma in Nursing (or above); Preferred, Bachelor’s degree in Nursing, Nurse Science, or Public Health Administration (or closely related field)
  • Must pass VOALA required vehicle and driving clearances
  • Effective and compassionate communication skills orally and in writing with diverse people of all ages, backgrounds, jobs and levels
  • Excellent computer skills (Microsoft Word and Excel)
  • Will be required to get federal clearance through VA

Additional Requirements:

  • Experience working with homeless/high need populations
  • Knowledge of state and federal laws governing health services required
  • Knowledge of principles, techniques, methods, and procedures of current nursing practices
  • Current First Aid and CPR certification preferred
  • Bilingual (English/Spanish – written and oral) preferred
  • Valid California driver’s license and good driving record; automobile with adequate insurance coverage
  • Must be able to perform lifting (up to 50 lbs) and to bend, stoop and walk frequently
  • Familiarity with Department of Veteran Affairs (VA) Computerized Patient Record System (CPRS) and other VA data tracking systems preferred
  • Experience with Veteran population preferred

VOALA is an Equal Opportunity Employer