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Resident Services Coordinator - (Ballington Plaza)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Ballington Plaza provides 270 subsidized housing units for veterans, graduates of substance abuse programs, people with disabilities, former Skid Row residents, and the working poor. This facility provides multiple support services to its residents and has a beautifully landscaped courtyard and comfortable community areas making Ballington Plaza an OASIS IN THE HEART OF SKID ROW.


The Resident Services Coordinator supports professional staff members in the delivery of services to senior resident clients by performing the following:

  • Works with Property Management to provide service linkages and support systems to senior residents to assure individual needs are met
  • Maintains daily contact to identify new and ongoing service needs
  • Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention, as needed
  • Coordinates in-home medical services and medical equipment as needed
  • Assures that facilities are accessible and safe for senior residents
  • Provides information and coordinates application process for available benefits including social security, Medicare, supplemental insurance and long-term care insurance
  • Develops and conducts community programs and recreational activities for senior residents
  • Maintains records and summarizes data to provide regular reporting
  • Will be available to all residents
  • Ensures compliance with HACLA
  • Ensures fulfillment of the the requirements for AHP funding
  • Prepare and coordinate case management services for senior and disabled residents
  • Ensures successful compliance reviews every three years
  • Other duties as assigned


  • Knowledge of concerns and problems facing elderly individuals
  • Ability to interact with individuals with challenging personalities or facing crisis situations in a caring and comforting manner
  • Strong writing ability in English


  • Bachelor’s Degree or equivalent combination of education and work experience (1 year of relevant experience with, or 5 years of experience)


  • 1 years of work experience in social work, case management,working with the elderly or related field


  • Knowledge of concerns and problems facing elderly individuals

Technology Skills:

  • Strong computer skills: Intermediate knowledge of Word, Excel, Access, and PowerPoint. Must be able to develop complex formulas, pivot tables and v-lookups in Excel

Skills and Abilities:

  • Strong verbal and written communication skills
  • Ability to interact with individuals with challenging personalities or facing crisis situations in a caring and comforting manner
  • Demonstrated ability to research complex questions and develop effective solutions
  • Strong attention to detail
  • Demonstrated ability to work collaboratively in a team environment
  • Proficient in understanding and communication of the spoken and written English language

Preferred Skills for this Position: 

  • Bilingual preferred 
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.