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Research Analyst I (Evaluation)

Evaluation and Research | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.


Evaluation - Corporate

Serving those who serve others.  The Evaluation Department assesses the effectiveness of our programs through consultative approaches coupled with extensive data analysis.  Based on results, the Evaluation staff works with the program to identify and implement strategies and processes for continuous improvement.


JOB SUMMARY AND PURPOSE

As part of the Evaluation team, the Research Analyst I will join program evaluation efforts from planning stages through execution of the evaluation and testing processes.  Create effective systems for continuous improvement throughout VOALA and the communities it serves.



DUTIES AND RESPONSIBILITIES

  • Collaborate with stakeholders across the organization as well as with external partners to implement evaluation plans.
  • Create effective systems (electronic and hard copy) for the gathering, quality assurance, and storage of all project data.
    • Monitor and provide regular feedback on staff use of these systems.
    • Thoroughly verifies and debugs code & software components, using best practices or established procedures;
    • Assists in identifying causes of database errors and provides resolutions;
    • Participates in interviews with end-users to analyze and document program requirements;
    • Creates the initial mock-up to ensure the requirements are accurately translated into the proposed solution;
    • Prepares user manuals, flow charts, training materials, and various technical documents;
    • Provides technical assistance and training to end-users.
  • Oversee qualitative and quantitative data collection (e.g., surveys, interviews, observation protocols). 
    • Manages, organizes and analyses quantitative and qualitative data using a combination of tools (including SSPS, Atlas Ti, Excel, Tableau).
    • Prepares written and visual summaries of data to convey results to stakeholders including program evaluation reports, annual reports, dashboards and other evaluation-related documents.        
    • Keeps up to date on best practices for data visualization.
  • Manage special research projects.
  • Other duties as required and is subject to change at any time.


Qualifications


REQUIREMENTS:

  • Must be able to pass a background check.

EDUCATION:

  • Master's degree in social sciences, public health or equivalent.


EXPERIENCE

  • Minimum of 3 years of experience in program evaluation, data management, and/or training on data management.
  • Minimum of 1 year of experience in program evaluation and/or data management in a community-based organization.


KNOWLEDGE:

  • Proven knowledge and experience with project management, research, statistical analysis methodology, and evaluation theory.


TECHNOLOGY SKILLS:

  • Proficient in using data analysis software for quantitative and qualitative research.
  • Ability to use Microsoft, Excel, PowerPoint, and Online data collection tools.  


SKILLS AND ABILITIES:

  • Ability to manage multiple projects simultaneously.
  • Detail oriented and solution focused.
  • Demonstrated experience in communication including but not limited to written, oral and electronic reports.
  • Ability to present complex technical information to diverse audiences in an understandable format.
  • Ability to travel to various work-site and locations as needed.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


INTERPERSONAL CHARACTERISTICS:

  • Comfortable working independently, with experience working in a team environment.
  • Skills in establishing and maintaining effective working relationships.

 
Preferred Qualifications:  

  • PhD in social sciences, public health or related degree.
  • Preferred experience in internal evaluation, mixed methods evaluation, community-based participatory research, data collection techniques, and data analysis.
  • Experience working in under-served communities.
  • Knowledge and experience using any of the following statistical software: SPSS, R, Atlas TI.
  • Training on making data accessible to all stakeholders.


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.