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Research Analyst

Evaluation and Monitoring | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Evaluation - Corporate

Serving those who serve others.  The Evaluation Department assesses the effectiveness of our programs through consultative approaches coupled with extensive data analysis.  Based on results, the Evaluation staff works with the program to identify and implement strategies and processes for continuous improvements.


As part of the Evaluation team, the Research Analyst I will join program evaluation efforts from planning stages through execution of the evaluation and testing processes.  Participates in the effective systems for continuous improvement throughout VOALA and the communities served.


  • Collaborate with stakeholders across the organization as well as with external partners to implement evaluation plans.
  • Create effective systems (electronic and hard copy) for the gathering, quality assurance, and storage of all project data.
    • Monitor and provide regular feedback on staff use of these systems.
    • Thoroughly verifies and debugs code & software components, using best practices or established procedures;
    • Assists in identifying causes of database errors and provides resolutions;
    • Participates in interviews with end-users to analyze and document program requirements;
    • Creates the initial mockup to ensure the requirements are accurately translated into the proposed solution;
    • Prepares user manuals, flow charts, training materials, and various technical documents;
    • Provides technical assistance and training to end-users.
  • Conducts qualitative and quantitative data collection (e.g., surveys, interviews, observation protocols, may have assistance from stakeholders). 
    • Manages, organizes and analyses quantitative and qualitative data using a combination of tools (including SSPS, Atlas Ti, Excel, Tableau).
    • Prepares written and visual summaries of data to convey results to stakeholders including program evaluation reports, annual reports, dashboards and other evaluation-related documents.         Keeps up to date on best practices for data visualization.
  • Performs special research projects as directed.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Master's degree in social sciences, public health or equivalent 


  • Minimum of 3 years of experience in program evaluation, or data management, or training on data management, or a combination of the above related experience.
  • Minimum of 1 year of experience in program evaluation and/or data management in a community-based organization


  • Proven knowledge and experience with project management, research, and statistical analysis methodology


  • Proficient in data analysis for quantitative and qualitative research.
  • Ability to use Microsoft, Excel, PowerPoint, Online data collection tools.


  • Ability to manage multiple projects simultaneously.
  • Detail oriented and solution focused.
  • Demonstrated experience in communication including but not limited to written, oral and electronic reports.
  • Ability to present complex technical information to diverse audiences in an understandable format.
  • Ability to travel.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Comfortable working independently, with experience working in a team environment.
  • Skilled in establishing and maintaining effective working relationships 


  • Preferred PhD
  • Preferred experience in internal evaluation, mixed methods evaluation, community-based participatory research, data collection techniques, and data analysis.
  • Experience working in underserved communities
  • Knowledge of Evaluation theory.
  • Knowledge on any of the following statistical software: SPSS, R, Atlas TI
  • Training on making data accessible to all stakeholders


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.