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Property Manager Assistant Ballington Plaza

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories


Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at




Ballington Plaza is a low-income housing development that provides an oasis in an otherwise difficult part of town - Skid Row.  This secure, guarded apartment complex is home to hundreds of veterans and other formerly homeless residents. 



Reporting to the Community Property Manager, the Property Manager Assistant I must, first and foremost, be sensitive to the needs and particular lifestyle challenges of the Ballington Plaza community and be able to communicate effectively with people from all walks of life.  This position requires the ability to work flexible hours. Must have property management experience.



  • Coordinating apartment turnover and assuring apartments are returned to rent-ready condition, assist Community Property Manager prepare eviction proceedings
  • Overseeing work performed by maintenance staff; coordinating the completion of work orders based on resident requests for maintenance
  • Maintaining work records including organization of work orders
  • Overseeing security staff; maintaining documentation and incident reports, able to resolve unexpected problems as they arise
  • Working with the Property Manager to follow-up on complaints and reported incidents
    • As directed, investigate and document all complaints and reported incidents
  • Other duties as assigned



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School Diploma or GED 


  • Minimum 2 years of experience in property management with supervisory experience guiding and overseeing staff.


  • Knowledgeable of Section 8 procedures, requirements of funding sources.


  • Basic Microsoft operating system navigation: Outlook, Word, Excel, PowerPoint; Internet applications
  • Working knowledge of YARDI software.


  • Excellent interpersonal skills;
  • Ability to communicate clearly and professionally
  • Strong conflict resolution skills
  • Able to resolve unexpected situations.


  • Client- focused, Prompt, collaborative/team player, regular attendance, adaptable, communicator, organized, consistent, compassionate, conflict resolution.


  • Associates Degree Property Management or related discipline
  • Experience with Housing Authority procedures and documentation a plus.
  • Current California driver's license and clean driving record


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.