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Program Specialist CCR

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Central City Recovery (CCR)

Central City Recovery is a substance abuse treatment program for adult men (age 18 and over) offering those who meet medical necessity for residential treatment and are eligible or have Medi-Cal or My Health LA benefits and reside in LA county. Wrap around services are provided including assessments, case management, treatment planning, individual and group counseling and linkage to community resources.  Women and youth interested in substance abuse treatment are referred to gender specific and age appropriate programs at SCADP and VOALA.


The Program Specialist provides administrative support and staff coordination for the program, including coordination and tracking of billing, licensing of staff, and regulatory compliance.  Works to ensure accuracy of recordkeeping and streamlined processes.


  • Oversight of administrative operation of program (as directed by Program Manager)
  • Keeps program documentation and files accurately (administrative records not related to clients, i.e. petty cash, work orders, office supply orders, etc.)
  • General office support, including: scheduling client appointments and staff events, telephone answering and screening, taking staff meeting minutes.
  • Tracks staff licensing, certification and continuing education requirements, verifying that staff is keeping up to date with regulatory requirements; schedule required events and keep records of compliance.
  • As required, assists staff verification of treatment note information, coordinates work of billing clerk to ensure billing completed accurately and timely.
  • Assists Medication Book auditing and destruction of expired/unused medication.
  • Other duties as may be required to meet the goals of the program




  • High School diploma or GED


  • 3 years of experience in administration of human services organization


  • Working knowledge of correct English grammar, spelling, and punctuation.
  • Familiar with regulatory certifications, able to research regulatory requirements
  • Understands and follows oral and written directions


  • Basic Microsoft operating system skills: Outlook, Office, Word, Excel, PowerPoint.  Familiar with database applications


  • Ability to communicate clearly and professionally
  • Ability to accurately and effectively compose correspondence and reports
  • Able to evaluate and recommend improvements to administrative processes
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Problem solving
  • Attention to detail
  • Patient, able to be a calming influence in stressful situations


  • Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)
  • Experience supporting substance abuse disorder treatment program

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.