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Program Manager (Safe Housing for Veterans)

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Emergency Residential Services - Safe Housing for Veterans

The Department of Veterans Affairs’ (VA) Plan to End Homelessness Among Veterans calls for enhancing current homeless service capacity as well as developing new programs and initiatives in concert with community and federal partners. The intent of this program is for VOALA to offer housing and supportive services to twenty-five (25) homeless Veterans in a safe and secure environment that supports their goals for recovery from homelessness. VOALA will be able to provide safe housing for up to ten (10) women at any given time based on the need of the community. VOALA services will be offered within the catchment areas of the VAGLAHS. VOALA is required to provide a therapeutic and rehabilitative milieu and attendance services targeting the underlying factors contributing to homelessness. VOALA is not required to provide detoxification or other hospital level treatment.

The goal of this program is to rapidly stabilize Veterans’ medical, mental health, substance abuse and other psychosocial problems in order to place Veterans in other appropriate transitional or permanent housing within 90 days.


The Program Manager supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines.  This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.


  • Intake, assessments, service planning, service delivery, and goal attainment
  • Training, supervision, and problem-solving for difficult cases
  • Meeting grant objectives, adhering to grant guidelines
  • Provides information to Division Director highlighting progress to reaching set goals
  • Provides quality service to clients with rental issues.
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
  • Measures and assess impact of services, supports, and participates in key elements to the program's success
  • Effectively communicates project expectations to team members
  • Coordinate outreach and collaboration efforts with community partners and landlords
  • Other Duties as directed to accomplish program goals




  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)


  • 3 years of experience in Social Services Program Management, Coordination or Supervision.
  • Minimum of 2 years of direct experience in Staff Management


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology


  • Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel.  Familiarity with Database and report generation


  • Excellent written and oral communication skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Valid California driver's license, vehicle insurance, clean driving record, and reliable transportation
  • Ability to coach and mentor staff


  • Client- focused, Prompt, collaborative/team player


  • Master’s Degree in Social Work
  • Ability to work with people from various backgrounds and/or limited English capabilities
  • Knowledge about community resources
  • Experience connecting clients to resources
  • Experience with HMIS and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.