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Program Manager (Juvenile Probation)

Adult Services | Calabasas, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Program Manager plays a central role and is responsible for the development and coordination of educational services to youth with active involvement in the juvenile justice system. The Program Manager works independently and collaboratively with program staff to plan, manage, and implement activities according to contract and budget guidelines. Other responsibilities include supporting communications activities, representing the organization and the program at meetings, and establishing and maintaining partnerships to advance VOALA's mission. The Project Manger position requires experience with vocational training, knowledge of working with at-risk youth populations, as well as excellent analytical, interpersonal, organizational, writing skills and the exercise of extensive discretion, independent judgment, and political acumen.


  • Maintain strict confidentiality of employees, participants, company and vendor’s data and handle sensitive and critical information with professionalism and discretion
  • Participate in long and short-term program development and planning
  • Must be able to work with people from diverse backgrounds with an understanding of culturally-appropriate service delivery methods
  • Monitor program activities to ensure quality and accuracy of program contractual obligations and other commitments
  • Manage and coordinate programmatic monthly meetings with staff and serve as liaison for the Probation Department
  • Meets weekly and conducts one-on-one meetings with all reporting staff
  • Facilitate and/or attend small and large group meetings and training's as needed or required
  • Monitor and track the progress of youth participants through the duration of their participation in the program, providing oversight to program staff in direct service of participants
  • Track relevant activities and developments in order to inform VOA, its partners, and communities
  • Manage relationships with all outside agencies and business partners on an ongoing basis
  • Develop PowerPoint presentations and other materials for use during program-related events as needed
  • Evaluate program effectiveness and make recommendations for program changes and improvements
  • Develop and maintain inter-agency and community relationships
  • Monitor program compliance to funding sources' regulations as well as internal policies and procedures
  • Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards
  • Implement human resources policies, procedures and practices of the organization, and ensure that personnel files for the program are properly maintained and kept confidential
  • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
  • Ensure that the program operate within the approved budget, and monitor cash flow projections and report actual cash flow and variance to the Director on a regular basis (weekly/biweekly)
  • Other duties as assigned


  • Must possess a Master’s level degree in social work or Education or related field
  • At least 5 years of experience working with at-risk youth populations
  • Must have demonstrated experience providing services to participants from diverse backgrounds (including providing culturally-appropriate services to people of ethnic/racial diversity, members of the LGBTQ community, and clients of varying socioeconomic histories)
  • Must be able to pass a LA County Probation background check
  • Effective written and oral communications skills with people from varied and diverse backgrounds is a must
  • Proven working knowledge of Microsoft Office; ability to learn and use program-specific software
  • Valid California driver’s license and access to dependable transportation with adequate insurance

                                                VOALA is an Equal Opportunity Employer