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Program Manager III (Homeless Services)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America (VOA) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA – Los Angeles provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary:

Homeless Services’ goal is to provide permanent and sustainable housing situation for each resident by teaching them the skills necessary to maintain long term, independent living. It begins with an action plan and the support services they need to find employment and providing residents with access to housing and financial counseling, assistance in obtaining healthcare, and access to benefits and services they may be eligible for.

Job Summary:

Program Manager III will execute the Homeless Services grant according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of the Homeless Services team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the homeless population. The Program Manager III will assure that all goals and objectives are accomplished according to plan.

Essential Duties and Responsibilities:
Job duties and responsibilities include, but are not limited to:

  • Develop and manage project budget, project development, performance goals, and service delivery for Homeless Services programs in accordance with stated Homeless Services grant requirements.
    • Develop program policies, procedure plans, and associated communications documents.
    • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
    • Develop best practices and tools for project execution and management.
  • Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements.
    • Effectively communicate project expectation to team members and senior management in a timely and clear fashion.
    • Delegate tasks and responsibilities to appropriate personnel.
  • Manage multiple teams of staff located at various work sites. 
    • Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided.
    • Ensure Homeless Services program interim and final goals and requirements are achieved.
  • Prepare monthly budget reports and proposals.
    • Estimate and allocate resources that participants may need in order to achieve project goals.
    • Create and analyze budget, reports, and program goals.
  • Ensure subordinate Programs are accountable and meet Funder Requirements.
  • Communicate with funder on an ongoing basis.
  • Collaborate with community partners for services and housing opportunities to program participants.
  • Collaborates with other service providers to link various programs to community resources and supportive services.
  • Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work.
  • Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
  • Effectively prioritize and execute tasks in high pressure situations.
  • Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources effectively.
  • Identifies better, faster, more efficient ways to achieve the mission of VOALA.
  • Other duties as required and is subject to change at any time.


  • Must be over the age of 18 years old.


  • Bachelor's degree from a four-year college or university in relevant field.  


  • Minimum of 4 years of experience in Program Management.
  • Minimum of 3 years of experience in Staff Management and/or other supervision experience.

Knowledge, Skills, and Abilities:

  • Demonstrated skills in working with participants from various backgrounds, particularly homeless individuals.
  • Experience using HMIS (Homeless Management Information System) software.
  • Demonstrated skill in program administration with budget oversight.
  • Proficiency with a computer and using Microsoft Office, included but not limited to Words, Excel, PowerPoint, and Outlook.
  • Demonstrated strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, proficient in understanding and communication of the spoken and written English language to meet established deadlines.
  • Ability to effectively coach and mentor staff members.
  • Client- focused, prompt, collaborative/team player, regular attendance, adaptable, leader, communicator, ability to multitask, organized, consistent, compassionate, ability to delegate, mentor-ship skills, effective stress management, leadership skills, and conflict resolution/mediation.


Job Requirements:

  • Must have access to an automobile with a valid California Driver’s license, adequate insurance coverage, or means to other accessible transportation.

Preferred Qualifications:  

  • Master's Degree in social work, psychology, counseling, business, or a relevant field.
  • History of working with multiple community partners and having a prior existing relationship.
  • Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.