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Program Manager I (Correctional Services)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Office of Diversion & Re-Entry (ODR)

Volunteers of America – LA, Office of Diversion and Re-Entry has a mission to work closely with social service, law enforcement, health care, and the criminal justice system, to provide a holistic approach to reintegration for our clients.  

VOALA’s Reentry programs are designed to assist incarcerated individuals with a successful transition back to their community after they are released from jail or prison. We support post-incarceration reentry efforts by assisting in job placement, facilitating access to transitional and permanent housing, and providing a myriad of supportive services to help our clients get back on their feet. Current support services include Specialized Case Management Services, Residential Treatment, Community Sanction and Re-Entry Centers, and Day Reporting. These programs work together by giving our clients opportunities to develop self-sufficiency with the ultimate goal of reducing recidivism and improving community growth and safety.

We operate several programs to successfully habilitate eligible individuals by diverting them from the traditional criminal justice system and providing them with the tools they need to lead a productive and law-abiding lifestyle while improving mental health recovery and successful re-entry into the community:

In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be involved with criminal justice system as well as suffering from co-occurring disorders.


The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.


  • Intake, assessments, service planning, service delivery, and goal attainment
  • Training, supervision, and problem-solving for difficult cases
  • Meeting grant objectives, adhering to grant guidelines
  • Provides information to Division Director highlighting progress to reaching set goals
  • Provides quality service to clients with rental issues.
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
  • Measures and assess impact of services, supports, and participates in key elements to the program's success
  • Effectively communicates project expectations to team members
  • Coordinate outreach and collaboration efforts with community partners and landlords
  • Other Duties as directed to accomplish program goals



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)


  • Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
  • Minimum of 2 years of direct experience in Staff Management


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology


  • Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel.  Familiarity with Database and report generation


  • Excellent written and oral communication skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Ability to coach and mentor staff


  • Client- focused, prompt, and collaborative/team player


  • Master’s Degree in Social Work
  • Ability to work with people from various backgrounds and/or limited English capabilities
  • Knowledge about community resources
  • Experience connecting clients to resources
  • Experience with HMIS and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.