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Program Manager (DHS Benefits Advocacy)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Program Manager will work in conjunction with the Program Coordinator and other program staff for the day-to-day implementation of the program and to identify and engage participants that are eligible for government benefits including SSI, SSDI, CAPI and VA benefits.  Qualified candidates will have experience providing supervision to benefits advocacy programming staff, with direct knowledge of application processes and procedures.

  • Work in conjunction with the Program Coordinator and other program staff to identify program objectives, developing strategic plans to meet or exceed program goals
  • Conduct community assessments and implement plans to build program capacity and expand partnerships to better serve homeless participants that are eligible but not currently receiving government benefits
  • Must be able to work with people from diverse backgrounds with an understanding of culturally-appropriate service delivery methods
  • Ensuring effective operation of all program activities, including those provided by Benefits Specialists and Program Coordinator
  • Provide appropriate evaluation and reporting of program activities to both funders and VOALA directors as necessary
  • Provide staff leadership, recruitment, performance evaluation and training
  • Maintain and build partnerships and coalitions with other community and government agencies to ensure a network of support and referrals for program participants
  • Develop and implement benefits screening tools, assessments, and outreach and follow-up procedures for quality assurance purposes
  • Meet with Program Coordinator and staff regularly to provide supervision and provide program support


  • Master's Degree in social work, psychology or counseling from fully-accredited college or university; substantial experience may substitute for a college degree
  • Must have 3-5 years of program-level supervision and oversight, in benefits advocacy strongly preferred
  • Must have a working knowledge of government benefits claims and the appropriate methods of claim submission
  • Valid California driver's license and dependable transportation with adequate insurance
  • Proficiency with HMIS application
  • Excellent oral and written communication skills and a genuine desire to model and facilitate productive communication in the workplace
  • Demonstrates ability of excellent computer skills and proficient in Microsoft Office, email and the internet.
  • Tuberculosis screening updated annually
  • Providing supervision to benefits advocacy programing staff
  • Director knowledge of benefits application process and procedures
  • Experience working with the homeless population
  • Must have experience supervising a staff

Preferred Skills:

  • SOAR and DVA certified ( preferred)
  • Experience in working with crisis intervention(s). (Preferred)
  • HMIS experience. (preferred)
  • Bilingual in English and Spanish (preferred)
  • Experience in Healthcare benefits administration (preferred)
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law