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Program Manager (Benefit Payee Services)

Adult Services | West Covina, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Program Manager will work in conjunction with the Program Coordinator and other program staff for the day-to-day implementation of the program and to identify and engage participants that are eligible for government benefits including SSI, SSDI, CAPI and VA benefits. Qualified candidates will have experience providing supervision to benefits advocacy programming staff, with direct knowledge of application processes and procedures.

  • Develop and manage project budget, development, performance goals, and service delivery for Payee Services program
  • Train, coach, manage Payee Services team on program requirements and tools and methods to meet those requirements
  • Track project milestones and develop progress milestones, develop progress reports, proposals, requirement documentation, presentations
  • Prepare monthly/quarterly/annual ledger or reports to SSA
  • Collaborate with community partners for services and opportunities to program participants
  • Conduct assessments of potential clients; level of financial budgeting ability, physical and mental capabilities of participants
  • Monitor and verify services provided to each participant on a regular basis, determining quality and effectiveness
  • Ensure Payee Services program interim and final goals and requirements are achieved
  • Work with VOALA CBEST and ICMS programs to provide payee services to clients

Required Background and Skills:

  • Excellent oral and written communication skills
  • Ability to maintain accurate records and present data contained in those records in a timely manner
  • Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.)


  • Bachelor’s Degree in social services or other related field


  • Must have minimum three year of experience working with homeless and mentally ill populations
  • Must have minimum two-year experience handling budgets, finances and sensitive information
  • Must have experience supervising and managing staff
  • Demonstrated experience working with vulnerable populations
  • Experience multi-tasking and meeting multiple deadlines at once
  • Knowledge of SSI and SSDI

Special Skills Required to Perform this Position:

  • Ability to relate effectively with people
  • Effective oral and written communication skills
  • Ability to maintain confidentiality
  • Ability to exercise patience, understanding, creativity, and flexibility
  • Ability to perform under circumstances of possible emotional stress and conflict, dealing with un-cooperative clients.
  • Ability to work a regular schedule provided by your direct supervisor

Preferred Skills for this Position:

  • Knowledge of communities where Payee Services are provided
  • Master’s strongly preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.