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Program Coordinator - (SSVF - LA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The SSVF Program Coordinator leads a team of technical and supportive services staff who will link veterans and their families to services designed to give them the practical and concrete tools to attain or retain permanent housing.  The Program Coordinator will assure all defined goals and objectives are met according to plan.


Under general supervision the Program Coordinator will:

  • Develop and monitor the appropriate use of key linkages for veteran households
  • Address intake and assessment, service planning, service delivery, and goal achievement for attainment
  • Provide training, supervision, and problem-solving guidance for difficult cases
  • Evaluate the resources and veteran households needed to achieve project goals
  • Perform case reviews and oversee appropriate use of community advocacy and wrap around services by Case Managers
  • Measure and assess impact of service and supports and participates in CQI efforts which are key elements to the program’s success
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Combination of administrative/office duties and field/outreach work
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitment's, if necessary during project cycle
  • Other duties as assigned                              


  • Master's degree from an accredited college or university preferred
  • Preferably 2 years of experience working with veterans/active duty, people in recovery and/or homeless individuals
  • Prior experience as a supervisor or team leader managing (5) or more individuals with diverse backgrounds
  • Demonstrated proficiency in MS Word and Excel as well as Internet use
  • Must be able to pass a background check
  • Valid California driver’s license, insurance and reliable transportation
  • Effective written and oral communications skills
  • Ability to develop relationships with a wide variety of community partners and service stakeholders
  • Demonstrated proficiency in MS Word, Excel, and internet usage; database (e.g., HMIS) skills required
  • Ability to multi-task and effectively adapt/work under deadlines

Additional Requirements

  • U.S. Veteran strongly preferred
  • Bilingual (Spanish) preferred
  • Valid California driver’s license and insured automobile

VOALA is an Equal Opportunity Employer