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Program Coordinator (Office of Diversion and Re-Entry-LA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Program Coordinator ensures effectiveness of all participant-related program activities in conjunction with program management. In addition, the incumbent assures effective utilization of all case managers.

The responsibilities are summarized as:

  • Address intake and assessments,services planning,service delivery and goal attainment
  • As a member of the program case management team, you will provide information referrals, crisis intervention, and assistance with permanent housing placement to all participants and Case Managers
  • Adhere to grant objectives by providing information to program managers highlighting progress in reaching goals.
  • Manage day-to-day operations of case manager's participant housing goals, objective and treatment plans; maintains a limited caseload
  • Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
  • Coordinate outreach and collaboration efforts with community partners and landlords
  • Coordinate supportive services for adults with chronic or complex health and/or behavioral health conditions
  • Assist program manager with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high quality services
  • Other duties as assigned



  • Bachelor’s Degree or equivalent combination of education and work experience


  • Minimum 1 years of experience as a lead case manager, program coordinator or program specialist or equivalent supervisory experience guiding and overseeing staff
  • Demonstrated proficiency in MS Word and Excel as well as Internet use
  • Must be able to pass a background check
  • Valid California driver’s license, insurance, and reliable transportation
  • Effective written and oral communications skills
  • Must be willing to travel 25% of the time

Additional Preferred:

  • Must be sensitive to the needs of those who are recovering or dually-diagnosed and be able to work on a recovery team
  • Ability to work with people from various backgrounds and/or limited English capabilities
  • Experience in event planning/community engagement
  • Knowledge about community resources
  • Experience connecting clients to resources
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law