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Program Coordinator III Client Engagement HomeKey

Adult Services | Hacienda Heights, CA | Full Time

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Hacienda Heights – HomeKey

Due to COVID-19, a need arose to quickly serve our at risk homeless neighbors. The Project HomeKey program provides housing for individuals and families experiencing homelessness or at risk of experiencing homelessness and who are impacted by the COVID-19 pandemic. This program will interact with previous Project Roomkey clients.

JOB SUMMARY AND PURPOSE

The Program Coordinator III provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives.  Operations supervisor for larger program, program serving clients with multiple co-morbidities, or program providing multiple services, that may have multiple sites.

DUTIES AND RESPONSIBILITIES 

  • Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
  • Provide direct supervision of professional and operational staff
  • Spend the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff;
  • Advisor and mentor to staff, while performing organizational tasks;
  • Analyzes and resolves problems, interprets policy, demonstrates solid subject matter knowledge;
  • Conducts weekly case conferencing and monthly case files audits with staff to assist participant progress, and assure records are complete and accurate;
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
  • Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff;
  • Steward of program assets and budget, oversees asset protection measures;
  • Coordinate outreach and collaboration efforts with community partners and stakeholders;
  • Other duties as assigned.

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

EXPERIENCE:

  • 3 years of supervisory experience in a social services organization (leading programs, projects, or staff)

KNOWLEDGE:

  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.

TECHNOLOGY SKILLS:

  • Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel.  Familiarity with Database and report generation.

SKILLS AND ABILITIES:

  • Strong written and oral communication skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Proven Expertise in relevant subject matter
  • Able Public Speaker
  • Able to provide valuable expertise to senior management while mentoring junior staff
  • Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals
  • Ability to coach and mentor staff
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations

PREFERRED QUALIFICATIONS:

  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.