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Program Coordinator II (SSVF Los Angeles)

Adult Services | boyle heights | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Supportive Services for Veteran Families

Supportive Services for Veteran Families (SSVF) promotes housing stability to homeless or at–risk–of–becoming homeless Veterans and their families. The goal of the SSVF program is to provide clients with the skills necessary to maintain long term, independent living. SSVF is a short-term crisis intervention program, with services to include case management, housing and financial counseling, and assistance in obtaining benefits and services. For both individual Veterans and those with dependents.


Program Coordinator II reports to the Program Manager or their designee, and will lead a team of technical and supportive services staff who will link veterans and their families to services designed to give them the practical and concrete tools to attain or retain permanent housing. The Program Coordinator II will assure all defined goals and objectives are met according to plan.


  • Develop and monitor the appropriate use of key linkages for veteran households.
  • Address intake and assessment, service planning, service delivery, and goal achievement for attainment.
  • Provide training, supervision, and problem-solving guidance for difficult cases.
  • Evaluate the resources and veteran households needed to achieve project goals.
  • Perform case reviews and oversee appropriate use of community advocacy and wrap around services by Case Managers.
  • Measure and assess impact of service and supports and participates in CQI efforts which are key elements to the program’s success.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Combination of administrative/office duties and field/outreach work.
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitment if necessary during project cycle.
  • Other duties as assigned.


 Formal education, diplomas, degrees, licenses and/or certifications.

  • Bachelor’s Degree or equivalent combination of education and work experience.
  • Valid California driver’s license and insured automobile.

 Type and number of years of directly related work experience.

  • Minimum 2 years’ experience creating reports and/or analyzing data.

 Principles or knowledge required for this position.

  • Knowledgeable of Veteran resources available at the local, state, and national level.

Skills required to perform the essential functions of the position.

  • Data entry and spreadsheet management.
  • Experience with Homeless Management Information System (HMIS).
  • Strong and demonstrated proficiency with Microsoft operating system: outlook, word, excel, power-point, and internet browser/usage.

 Skills and abilities required to meet the essential functions of the position – what one does.

  • Ability to lift up to 25 pounds.
  • Ability and desire to work with people from various backgrounds.
  • Ability to multi-task and effectively adapt/work under deadlines.
  • Ability to communicate clearly and effectively through verbal and written correspondence to manage the recruitment case load.


  • Results oriented, dependable, collaborative, prompt, positive mindset, flexible, and organized.

Preferred Qualifications:  

  • 1-3 years’ experience working with Veterans, people in recovery, and/or homeless individuals.
  • Master’s degree from an accredited college or university.
  • 3 years of experience as a lead case manager, program coordinator, program specialist, or equivalent supervisory experience guiding and overseeing staff.
  • U.S. Veteran or familiarity with working with U.S. Veterans.
  • Experience with using a Homeless Management Information System (HMIS).
  • Experience with using a Database System for inputting, logging, searching, and retrieving information.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.