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Program Coordinator I SAMHSA Family Tree

Adult Services | CD9 Shelter | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary

Youth and Family TREE Program, a comprehensive and multisystem family approach to provide youth, transitional aged youth and their families/primary caregivers, with a SUD or COD who reside in LA County CA, assessments, evidence-based SUD/COD education, early intervention and treatment, peer recovery support, and coordination of case management and wraparound supportive services. Population: VOALA will serve adolescents (ages 12-18), transitional-aged youth (16-25) and their families/caregivers with a SUD or COD who reside in LA County CA with a focus on SPAs 3 and 6. The project will target minority and underserved populations as the service area has a high rate of poverty, socioeconomic, economic and healthcare disparities including 22% of youth who reported using alcohol, 17.1% illegal drugs, and 8% marijuana in the past year. Interventions: Using a comprehensive and multisystem service approach, VOALA will utilize the EBPs of Adolescent Community Reinforcement Approach, Cognitive Behavioral Therapy and SBIRT while incorporating Motivational Interviewing and trauma-informed care. While providing SUD and COD treatment to youth as well as SBIRT for participating families, the project will also integrate peer supports, tobacco counseling, mental health and primary health care, youth and family recovery and wraparound services, case/care management and benefits advocacy to promote increased access to care, service use and improved outcomes.


The Program Coordinator provides experience-based competencies and administrative assistance to further the efforts of the Case Manager and Housing Specialist to fulfill the mission of VOALA: obtain stable housing and increase access to care for low income persons.  


Reporting to the Project Manager, the Program Coordinator shall:

  • Achieve grant objectives by coordinating the efforts of the Case Manager and other program staff, providing expertise, and implementing Quality Assurance systems, while providing information to the Program Manager, highlighting progress in reaching goals
  • Coordinate day-to-day operations of Program staff, overseeing intake, creation of service plans and housing stability plans for clients, and effecting the warm hand-off to substance abuse treatments facility’s and healthcare and services required by the client
  • Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
  • Assist Program Manager with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services; train and mentor staff
  • Coordinate outreach and collaboration efforts with substance abuse treatment facility’s other VOALA programs, community partners
  • Other duties as assigned



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verification
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation


  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)


  • Minimum of 1 year of supervisory experience in a social services organization (leading programs, projects, or staff)


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology


  • Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser


  • Demonstrated strong written and verbal communication,
  • Deep understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through treatment team meetings.
  • Ability to coach and mentor staff


  • Client- focused, prompt, collaborative/team player, ability to delegate, mentor-ship skills, effective stress management, leadership skills, and conflict resolution/mediation


  • Master’s Degree of Social Work
  • Ability to work with people from various backgrounds and/or limited English capabilities
  • Knowledge about community resources
  • Experience connecting clients to resources

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.