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Program Coordinator I - Pomona Hope for Homes Services Center

Adult Services | Pomona, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Supervises operation and quality assurance procedures essential for successful operations
  • Develops programs based on performing assessment of need within the organization
  • Maintains required, records, reports and statistics for administrative, quality assurance, safety and control purposes
  • Completes weekly case conferencing.
  • Manage and coordinate programmatic monthly meetings with staff
  • Meets weekly and conducts one-on-one meetings with all reporting staff
  • Advise senior management regarding future program direction
  • Develop and maintain inter-agency and community relationships
  • Evaluate program effectiveness and make recommendations to senior management for program changes and improvements
  • Works with Program Manager to implement new projects and procedures to ensure program performance is exceeding expectations
  • Coordinates the development, implementation and evaluation of departmental or program area policies and procedures designed to improve operational efficiency
  • Maintain strict confidentiality of employees, clients, company and vendor’s data and handle sensitive and critical information with professionalism and discretion
  • Facilitate and/or attend small and large group meetings and training's as needed or required
  • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
  • Direct a full range of professional and para-professional employees in efficient program operations
  • Collaborate with other Adult Services program staff to formulate plans for effective recovery activities
  • Monitor program compliance to funding sources' regulations as well as internal policies and procedures
  • Other duties as assigned



  • Bachelor's degree in social work or related field, experience may be considered in lieu of education


  • At least 3-5 years of experience working with people in recovery and/ or homelessness individuals
  • Prior experience as a supervisor or team leader managing (5) or more individuals with diverse backgrounds
  • Must have experience in working with all types of homeless populations
  • Preferred experience in working with crisis intervention(s)
  • Experience with managing public contacts (e.g. HUD ESG, SAMHSA)
  • Experience with report development for public funders
  • Must be extremely self-motivated, a self-starter and a problem solver
  • Must be over the age of 18
  • Valid California driver's license, insurance and reliable transportation

Special Skills Required to Perform this Position:

  • Must be flexible, possess the ability to take direction and enjoy working both independently and autonomously when necessary
  • Must be flexible and willing to work weekends/evenings as necessary
  • Excellent organizational and motivational skills as well as the ability to work well in a fast-paced environment and handle multiple tasks at once with attention to detail; and adapt to change as needed
  • Excellent oral and written communication skills and a genuine desire to model and facilitate productive communication in the workplace
  • Demonstrates ability of excellent computer skills and proficient in Microsoft Office, email and the internet
  • Tuberculosis screening updated annually

Preferred Skills for this Position:

  • HMIS database experience strongly preferred
  • Proficiency with Microsoft Office
  • Bilingual (Spanish) preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law